Steven Coen, CEO and founder of SaRA Health, shares his journey of transforming healthcare through customer care and empathy. Steven discusses the challenges and triumphs faced while scaling SaRA Health, emphasizing the importance of caring deeply for customers. He details how a unique combination of technology, personal experiences, and dedication led to the development of a platform that significantly improves patient engagement in the physical therapy realm. This episode is a must-listen for anyone interested in innovative healthcare solutions, entrepreneurship, and the power of empathy in business. Chapters: 00:00:00 - Introducing Steven Coen and His Vision for Healthcare00:00:46 - Origins of Innovation: Birth of SaRA Health00:03:01 - Building the Dream Team: Key Roles and Collaboration in Startups00:05:04 - Market Mastery: Tailoring Services to Customer Needs00:08:53 - Overcoming Obstacles: Early Challenges and Growth Lessons00:10:02 - Navigating Change: Adapting to Policy Shifts and Mentorship Influence00:15:05 - Tech-Driven Care: Exploring SaRA Health's Cutting-Edge Solutions00:17:00 - Wrapping Up: Insights Recap and How to Connect with Steven Coen Links And Resources: SaRA HealthSteven Coen on LinkedInAmplafy MediaHector Santiesteban on LinkedInHector Santiesteban on Twitter Thanks so much for joining us this week. Want to subscribe to How to Scale a Business? Have some feedback you’d like to share? Connect with us on iTunes and leave us a review!