Haydn Shaw has researched and helped clients regarding generational differences for over twenty years. He is author Sticking Points: How to Get 4 Generations Working Together in the 12 Places They Come Apart and FranklinCovey’s bestselling workshops Leading Across Generations and Working Across Generations. He has spoken to over 100,000 people and worked with more than 1,500 businesses (from Fortune 500 companies to start ups), not-for-profit organizations, and governmental agencies. Haydn speaks and consults on generations, leadership, management, trust, productivity and change management. The results from his long term organizational development and change projects have been written up in case studies. Hailed as a “leadership guru” by the Washington Post, Haydn speaks and consults in excess of 160 days each year to clients who consistently invite him back. He has also worked as a senior consultant with FranklinCovey for over twenty one years. He is one of a handful of consultants in FranklinCovey to win the Chairman’s Award. Haydn Shaw has delivered hundreds of convention keynotes or small, off-site workshops. Known for taking groups from hilarity to deep reflection, he combines rich content with use-tomorrow tools. His work makes an impact because he does his homework, customizing each speech so that they drive results. Haydn's Books: https://www.amazon.com/stores/Haydn-Shaw/author/B00ATPW7YS - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (02:34) Tool: The Five-Step Process to Transcend Generational Sticking Points (03:49) Tool: The Importance of Asking "Why" Instead of "What" (07:23) Tip: Succession Planning and Knowledge Transfer (08:38) Technique: Approaches to Dealing with Generations (12:37) Tool: The Five-Step Process for Leading through Generational Differences (14:55) The differences in generational needs and flexing (15:57) Tip: The importance of connecting with different generations (17:00) Resolving generational sticking points (23:15) The emphasis on fairness in promotions (25:23) Characteristics of Generation X (28:16) The involvement of parents in Millennials' lives (31:43) The entitlement mentality of millennials (33:05) Emerging adulthood as a life stage (36:48) Gen Z's focus on personal identity (39:03) Gen Z's openness about mental and emotional health (40:43) Communication divides between generations (46:05) Technique: Flexing communication preferences to match customer needs (48:00) Technique: Feedback and Generational Differences (52:49) Tip: The Importance of Coaching for Gen Z (53:39) Loyalty and Emerging Adulthood (54:55) Gen Z's Perspective on Job Loyalty (56:47) Key Takeaway (57:39) Conclusion