Jen Shirkani is a nationally recognized expert on emotional intelligence and a featured speaker at national and state conferences, universities, government agencies, and at business organizations around the world. She is the author of Ego vs EQ and Choose Resilience, guides for leveraging the power of emotional intelligence. In addition to emotional intelligence, she frequently speaks and writes about employee engagement, interviewing and selection, and coachability. She holds a Master's Degree in Organizational Leadership. She has also been a frequent guest of several national radio programs, and has been featured in Bloomberg/Businessweek, Leadership Excellence magazine, Reader's Digest,Inc.com, Business Insider, Publishers Weekly, Fast Company, and Upstart Business Journal. Based in Phoenix, Jen speaks globally to share her insights on how to make common sense more common. Jen's Books: https://jenshirkani.com/bio Penumbra Website: https://penumbra.com - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (01:01) Jen’s Background (03:14) Tool: Ego vs EQ (04:52) Tip: Importance of Emotional Intelligence for Leaders (07:01) Tip: Challenges in Receiving Feedback (10:53) Technique: 360 Feedback Assessment (12:57) Tool: Three R's Framework for Emotional Intelligence (14:59) Technical Skills vs. Leadership Skills (18:34) Surrounding Oneself with Similar People (22:10) Tool: Delegating Properly (24:21) Technique: Transitioning from Technical Skills (25:41) Tip: Building Trust (27:14) Tip: Don’t be Blind to Downstream Impact (30:27) Underestimating Visibility (34:40) Losing Touch with Frontline Experience (38:45) Tool: Emotional Intelligence and Behavioral Science (40:39) Key Takeaway (42:04) Conclusion