Matt Abrahams is a passionate, collaborative and innovative educator, author, podcast host, and coach. He is the Larsen Lam Family Lecturer in Organizational Behavior at Stanford University’s Graduate School of Business where he teaches two very popular classes in Strategic Communication and Effective Virtual Presenting. He received Stanford GSB’s Alumni Teaching Award in recognition of his valued service to teaching Stanford Alumni around the world. In addition to his teaching, Matt is much sought-after keynote speaker and communication consultant for Fortune 100 companies. His online talks garner millions of views and he hosts the popular, award winning GSB podcast called Think Fast Talk Smart. Matt's Books: https://mattabrahams.com/books/ Matt's Podcast: https://mattabrahams.com/podcast/ Matt's Website: https://mattabrahams.com/ Matt's LinkedIn: https://www.linkedin.com/in/maabrahams/ - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (00:31) Tool: The Three P’s that lead to listening well (02:19) Tool: Pace, space, and grace (04:36) Tip: Listening attitude (06:18) Technique: Structuring spontaneity (09:24) Tip: Swiss Army Knife of structures (11:36) Tip: Stockpiling stories (14:03) Tool: The F-Word of spontaneous speaking (17:37) Tip: The curse of knowledge and passion (18:52) Technique: The grandmother test (19:09) Tip: Minimal words (22:05) Tip: Rebranding small talk (24:23) Technique: Initiating small talk (25:38) Technique: Exiting small talk (27:33) Tip: Best communication advice (28:12) Key takeaway (29:23) Conclusion