Brenda Bailey-Hughes is an award-winning faculty member at the Kelley School of Business where she teaches business communication and leadership courses. Prior to joining the Kelley School, Brenda spent nearly a decade in human resources specializing in managerial training, mediation, and organizational development. She is a sought-after speaker and coach who frequently presents at conferences on over a dozen topics including influence, powerful presentations, leadership through the lens of emotional intelligence, customer service, and change strategies for personal growth. - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (01:11) Tool: Self-Management (04:11) Tool: Emotional Control and Managing Emotions (09:59) Technique: Optimism and Decreasing Negative Thoughts (15:11) Tool: Worst Case, Best Case, and Most Likely Scenario (18:07) Tool: Ethos, Pathos, and Logos in Influence (21:18) Tool: Psychological Safety and Team Building (22:47) Technique: Developing Emotional Intelligence (24:30) Tool: Perception vs. Reality of Empathy (25:51) Key Takeaway (27:10) Conclusion