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WiCX Talk Trends: Customer Service – How Bad is it, really? Can AI Save the Day?

Would you rather? Clean the bathroom 🧽 Contact customer service 📞 Joined by Danita Belcher, VP of Sales, Worldwide Contact Center at RingCentral, in episode #001 of the ‘WiCX Talk Trends’ podcast, a new series dedicated to bringing you the latest news and insights from female leaders in CX and...

Published 04/24/24

'Does culture eat strategy when it comes to customer service transformation?' with Leonie Williams

Does culture eat strategy when it comes to customer service transformation? 🤔 Joined by Leonie Williams, Co-Founder of Customer Service Solutions Group, in episode #708, we explore the role of culture in delivering excellent service and experiences. 🤝 Having worked for global hotel chains Hilton...

Published 04/10/24

‘Is it really all in our heads?’ Addressing imposter syndrome and workplace bias with Ewa Davenport

Does the othering of women and minorities contribute to imposter syndrome? 🤔 Following our epic International Women’s Day event in London and expanding on the panel discussion that took place, in episode #707, we talk to Ewa Davenport, CX Senior Transformation Director at Kantar about systemic...

Published 03/26/24