All episodes of LIP Service for Contractors

Episodes

How to Deal with Customer Complaints 101

Welcome to another episode of Lip Service for Contractors. Customers can sometimes be wrong and sometimes right, regardless, customer complaints are a nightmare for any business. This is why we bring you this 101 guide to teach you exactly how to deal with customer complaints. Handling Customer Complaints Over the Phone Think about the customer journey and know why a customer is upset. They’re not upset at you as the customer representative. Instead, they’re upset about the situation. ...

Published 09/09/22

LIP Service for Contractors

Published 09/09/22

Building a Team - Hiring Your Opposite

The LIP Service crew talks about building a team.

Published 09/01/22

The Blame Game

The LIP Service crew talks about the blame game

Published 09/01/22

Employee Transition

The LIP Service crew talks about employee's transitioning.

Published 09/01/22

What To Do When Employees Leave

The LIP Service crew talks about what to do when your employees leave..

Published 08/11/22

Off Season

The LIP Service crew talks about how you can thrive during the off season.

Published 07/28/22

Abundance vs Scarcity

The LIP Service crew talks about abundance vs scarcity

Published 07/21/22

Micromanagement

The LIP Service crew talk about micromanagement.

Published 07/14/22

Get Your Training Right! with Stephen Dale

The LIP Service Crew chat with Stephen Dale of Power Selling Pros about getting your company training programs right!

Published 07/05/22

4 Types of Employees in EVERY Company

The LIP Service crew discuss the four types of employees that work in every company... Which on are you?

Published 06/16/22

Booked - Answering Service

The LIP Service team sits down with Booked, the night answering service, to learn more about what they offer and how they got here.

Published 06/09/22

Transitioning Your Family Business with the Wilson Boys

The LIP Service Crew talked with the Wilson Boys about transitioning your family business.

Published 06/03/22

In-House Training v. Outsourcing Training - Which Should YOU Do?

The LIP Service Crew, all of whom own TRAINING COMPANIES, discuss the brutal truth about outsourcing your training v. doing it in-house...

Published 05/26/22

Incentivize Your People with Mark Atherstone

The LIP Service for Contractors crew talks with Mark Artherstone of The Wrench Group to talk about tech training and incentivizing your people.

Published 05/21/22

How to Approach Financing! - Guests from Service First Financial

The LIP Service Crew talk to the team at Service First Financial about how Contractors should approach financing.

Published 05/12/22

Mike Wilson from Any Hour Services - Building a Multi-Million Dollar Business

The LIP Service Crew talk with Mike from Any Hour Services about his amazing experience in the Trades...

Published 05/03/22

Direct Mail for Contractors (Yes, It Works!)

The LIP Service Crew chat with Andrew of Best PostCards on direct mail for Contractors.

Published 04/18/22

How to Interview A-Players

The LIP Service Crew makes it simple to interview for A-Players.

Published 03/24/22

Lion Mentality

Do you have what it takes?

Published 02/28/22

The HR Guy - Structuring Your Pay Plans

The H.R. Guy sits down with the LIP Service team to talk about structuring your Home Service Business's pay plans.

Published 02/21/22

Our Predictions for Contractors in 2022

The LIP Service Crew predicts what will happen to the trades in 2022.

Published 02/14/22

Joe Crisara - Mindset for Contractors

Ready to hear the master of the Contractor Mindset reveal his secrets? Listen in...

Published 02/08/22

A Simple Secret to Standing Apart from Competition

Can it really be as simple as... IGNORING everyone else?

Published 01/24/22

Ellen Rohr - Building Wealth in the Trades

Ellen Rohr is a bestselling author, speaker and leader of the successful Zoom Drain franchises. If you want to learn how to build wealth in this industry, she's the person to learn from.

Published 12/17/21