Episode 007 - Customer Experience
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Description
The need of
aviation customer experience during COVID19: Systematic customer experience
management is key to identifying the most effective measures to regain trust in
travelling and win the fight for passengers despite limited resources in times
of crisis. Our experts Wolfgang Bublitz and Laura Nostadt share insights on the
concept on customer experience in the aviation industry. The listeners will learn
that customer experience is not only a buzzword, but can be a leverage for cost
savings, innovations and new sources of revenues.
Moderator:
Dominique Bayer - Consultant
Experts:
Wolfgang
Bublitz – Associate Partner and Head of Solution Group Customer Experience
Laura Nostadt -
Consultant in the Solution Group Customer Experience
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