The pre-pandemic years were characterized by growth, tight schedules and congestions on the ground and up in the air, often resulting in poor operational stability. With the recovery to busier seasons ahead, enhancing operational performance is at the forefront of the to do list for all stakeholders. Our operations expert Sascha Vogel is outlining how operational stability can be achieved through effective collaboration between the aviation partners, and how continuous optimization and...

Air cargo has become more digital in the past decade by initiatives like IATA’s eFreight program promoting the paperless transport of cargo. Yet, a huge potential for digitalization remains to be exploited by the industry. A major challenge is the lack of efficient data and information sharing between cargo stakeholders. In this episode, hosted by our moderator Sebastian Kaiser, our cargo expert Dominique Bayer shares her vision on a more digitalized air cargo...

Ground Operations resembles one of the key pillars in aviation. Lufthansa Consulting’s initiative “GO 2030 – Ground Operations 2030”, is the umbrella for various deep dives into five focus topics of Ground Operations. In this podcast episode, our expert Eric Kuhn presents the identified focus topics, major challenges of Ground Operations, as well as solutions to those challenges. Together with the new podcast host, Sebastian Kaiser, he also gives an outlook on how aviation mega trends will...

In this episode, we discuss airline consolidation: something what aviation experts expect to intensify once COVID-19 standstill is over. What forms of airline operational integrations are common? What are the most important considerations, but also challenges when integrating airlines operationally? Our experts worked on operational integration projects in the past and share their experiences and learnings with the listeners.   Moderator: Dominique Bayer – Consultant and expert in crew...

Podcast: Bringing Customers Back - Part 2 Lufthansa Consulting’s aviation experts share their perspective on the top four trends in customer experience and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global travel in time of the pandemic? What do they expect in exchange for spending their money? In this episode, our listeners will find out how sustainability and personalized offers can be key for aviation stakeholders to win...

Lufthansa Consulting’s aviation experts share their perspective on the top four trends in customer experience and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global travel in time of the pandemic? What do they expect in exchange for spending their money? In this episode, our listeners will find out how new health and hygiene measures complement the trend of the seamless travel journey and why both are of utmost importance to succeed...

Aviation safety has always been of great importance. In this episode, our expert Ingo Lüschen is sharing his knowledge on the EASA’s Third-Country Operator (TCO) Concept, focusing on its increased importance today, its position in the global aviation safety network as well as the principles of the concept. The listeners will also get insights on the various areas in which Lufthansa Consulting is supporting air operators when applying for EASA’s TCO certificate. Moderator: Dominique Bayer –...

A future airport business model requires diversification towards many activities beyond the provision of infrastructure. Successful airport managers need to consider the volatile traffic developments including changed requirements and necessities of passenger. In this episode, learn how a wholistic approach in forecasting can facilitate to develop a successful airport business model. Moderator: Dominique Bayer – Consultant Experts: Arvind Chandrasekhar – Associate Partner and Head of...

Are you still working remotely, or did you already start collaborating virtually? Even though our work has shifted from the office towards our homes more than ever, many individuals and teams are still facing challenges when collaborating together virtually, especially in hybrid teams. In this episode, Nadine and Aman, lead organizers of the first virtual innovation challenge in aviation, are sharing their views, experiences and tips on managing remote work as well as planning and leading...

The anyway volatile business environment of airlines is intensified by the COVID-19 crisis to an extreme. In this episode, our Airline Transformation Expert Lars Wendel explains why the traditional organizational setup of airlines does no longer fit today in the "New Normal” and why "off-the-shelf" organizational concepts are difficult to copy-paste to aviation. Learn about our experts’ novel approach on how to develop a future-ready and unique airline organization with an archetype approach...

In this episode, our guests present the Air Service Development crisis recovery strategy and what needs to be done by airports to adapt to the ‘New Normal’ caused by the COVID-19 pandemic. Our experts will especially focus on air cargo’s major importance for successful traffic retention, being the first one on airlines’ route map and eventually expand business again. Moderator: Dominique Bayer – Consultant Experts in the Solution Group Sales & Revenue Management: Luisa Graßhoff –...

One World - One Love - One Aviation. Under this motto, employees from the Lufthansa Group launched #AVIATIONVSCOVID19, aviation industry’s first virtual innovation challenge, to gather aviation enthusiasts from all over the world to reimagine future travel experience. In this podcast episode, the lead organizers of the event share first-hand insights and the listeners will learn how 8 virtual teams within 60 hours found solutions on how to connect people and the world again! This episode is...

The need of aviation customer experience during COVID19: Systematic customer experience management is key to identifying the most effective measures to regain trust in travelling and win the fight for passengers despite limited resources in times of crisis. Our experts Wolfgang Bublitz and Laura Nostadt share insights on the concept on customer experience in the aviation industry. The listeners will learn that customer experience is not only a buzzword, but can be a leverage for cost savings,...

The aviation industry and airlines are suffering tremendously from financial impacts of the COVID crisis. In this episode of the Lufthansa Consulting Aviation Talk podcast, we discuss how airlines dealt with the significant losses of revenues so far, and which financial measures can be taken to steer through the crises and prevent bankruptcy. Kathrin Thyssen provides insights into and guides the listener through airlines’ cashflow statements and balance sheets. Moderator: Dominique...

In this episode of the Lufthansa Consulting Aviation Talk podcast, we discuss the importance of ground handling operators and their options to act now – even in the midst of suppressed demand – in order to not be left behind when operations return to normal. Arvind Chandrasekhar and Eric Kuhn provide insights into why those companies are hit by the pandemic as hard as any airline is, and what they can already do now to emerge from the crisis stronger than before. Moderator: Florian...

Airport operations came to a standstill so that the impact of Covid-19 could not only be felt, but also seen. Nevertheless, a standstill creates an opportunity to re-evaluate processes in order to re-start in an efficient and lean way while not “over-reacting” and not making processes redundant. In this podcast, Elena Plaumann and Dennis Uderhardt give us an insight about what “over-reacting” could mean, how efficient processes pave the way for new revenue resources and why resource...

After the initial shock and often a complete stop in airline operations, aircraft are getting back in the air. The gap between successful and unsuccessful airlines is increasing. Only the airlines who revamp their operations to be robust, sustainable and efficient will be the long-term winners. Our experts discuss the future of airline operations planning, steering and performance management. The insights are based on our extensive study about the pre-Covid-19 state of airline operational...

The impact of Covid-19 on the aircraft leasing market will be substantial. It is expected that significant capacity adjustments will lead to a wave of premature lease returns and place unprecedented challenges to aircraft operators (lessees) and leasing companies (lessors). In this podcast, Lufthansa Consulting’s Associate Partner Dr. Axel Schauenburg discusses early lease contract termination as an opportunity for capacity flexibilization in response to current market volatilities and...

Within a couple of weeks, historic data as the foundation of revenue management and pricing decision criteria have become much less important or even irrelevant. Especially in the aftermath of the Corona crisis, real-time data will play a much more important role. Based on current insights, revenue management and pricing have to be done differently. In this podcast, Lufthansa Consulting's Georg Baust discusses the importance of approaching data as the foundation of decision making in a...