When was the last time you created an extraordinary experience for another human being? Or as a customer, when was the last time you had an extraordinary experience that you couldn't wait to share with the world? Or when was the last time you witnessed someone deliver an extraordinary experience for their customer?    What made it so extraordinary?    In this podcast, Milton Pedraza, Luxury Institute CEO, and Katie Sousa, Senior Consultant, share how extraordinary customer experiences are created and delivered by those who utilize their expertise, with human empathy, trustworthiness, and kindness all through the lens of their own creativity.  Luxury Institute would love to hear your extraordinary customer experience. When was the last time you delivered, received or witnessed an exceptional customer experience? You can share a short video or simply comment below. Let’s celebrate the heroes of extraordinary customer experiences. We look forward to hearing your story!