On Tuesday, May 18, 2021, Milton Pedraza, Luxury Institute CEO and DataLucent Chairman, held an exclusive discussion on Empowering Brands and Consumers to Share Personal Data. Privacy is a critical issue. According to Gartner over two thirds of consumers globally will be protected by privacy legislation, similar to GDPR by 2023. The bigger opportunity is to empower consumers to take control of their social and e-commerce data (Facebook, Google, Amazon, etc) and securely license it as a...

On May 11, 2021, Milton Pedraza, CEO of Luxury Institute, ignited an exciting discussion with three of the top experts in luxury beauty on The Future of Luxury Beauty & Wellness: -Oliver Garfield, CEO & Board Member of Cos Bar -Anne Talley, Beauty Executive & Consultant, Former GM of L'Oréal, Brand President of Revlon, and Brand Incubator at Walmart -Claire McCormack, Senior Editor at Beauty Independent Listen to learn exclusive insights into the growth opportunities and...

Digital Transformation (DT) is a term that inspires awe as well as fear in the hearts and minds of premium and luxury goods and services brand executives. On one hand, executives have a fear of being left behind. On the other, they are so often bombarded with mixed messages and content about what DT is, and isn’t, especially in an industry that uniquely values customer relationships and human touch, that it is easy to be awed and confused as to how to move forward.  To help brands navigate...

On April 5th, we launched our latest white paper on the New Rules for Reinventing your Business Model to Drive Customer-Centricity. Despite the pandemic, the ranks of the wealthy around the world continue to grow in size. Younger affluent consumers are...

March 2021 Webinar with Top Luxury Hospitality Experts

February 2021 Webinar with Dr. Augustine Fou

All primary data begins with a verified individual – a human being.

The Luxury Institute has announced the launch of its Advanced Personalization Xchange (APX), a unique proprietary technology platform that enables affluent consumers to provide access to their rich, relevant and highly predictive personal data to...

Luxury Institute meta-research from across the globe indicates that the post COVID-19 landscape for consumer brands, and especially for luxury goods and services brands, is a potential minefield due to rapidly escalating consumer concerns for personal...

“Edge AI is a dramatic breakthrough. It completely redesigns machine learning into a secure, private, cost efficient and effective process,” said Milton Pedraza Luxury Institute CEO. “The Cloud AI providers, such as Amazon and Google, know that Edge AI...

The biggest customer experience opportunity is to understand and embrace the skills that support the blending of digital and emotional intelligence. To optimize their digital strategy brands must embrace the fact that they will need to master three critical skills: personal data expertise, AI expertise, and emotional intelligence expertise.

Five powerful steps brands can take now to transform their “sales force” into a humanistic, high-performance “relationship building team” post pandemic.

Milton Pedraza, Luxury Institute CEO, and Zornitza Stefanova, BSPK Founder and CEO, discuss building client relationships with emotional intelligence in the digital age.COVID-19 is prompting a massive shift to digital across industries, particularly in...

In the post pandemic personal data economy, a brand’s privileged access to relevant, rich, and real-time customer data will be the major driver of economic and competitive advantage. As customers are empowered by legislation, and a rapidly growing...

Citizens of the world have endured months of living through the COVID-19 pandemic experience. When we are past the worst of the crisis, we will not be the same, but we know from history that there will be many major opportunities for economic...

Milton Pedraza, Luxury Institute CEO, hosted a live webinar on the future of privacy and personalization in the luxury industry, including research, trends, and use cases that can advise luxury goods and services executives.

Milton Pedraza, Luxury Institute CEO, and former Google Senior Executive and GLIAnet Project and Foundation President, Richard Whitt, discuss their co-authored white paper Empowering Personal Data For Exponential Economic Growth.Post pandemic, the rapid...

Tough times bring out the best in most human beings and institutions. In order to help companies prepare to reignite their luxury businesses post-pandemic, Luxury Institute is conducting on-going primary and secondary research with clients and...

The world is in a state of fear and anxiety. It’s all hands-on deck. Governments, healthcare entities, businesses and citizens must all come together to survive the crisis and begin to thrive again. In order to provide key insights and recommendations...

One out of three high-income shoppers likes to interact with a sales associate when shopping for luxury goods, 35% cite helpful sales professionals as a top factor in doing business with a brand, and 15% of consumers say that a relationship with a sales...

Affluent U.S. consumers demand stringent safeguards on the security and privacy of their personal data from companies that collect their information, according to a new Luxury Institute survey of Americans earning at least $150,000 per year. They also...

Luxury Institute's 2020 Luxury Trends From The Global Luxury Expert Network

Luxury Myths and Realities

Privacy and Personalization: B2C to Me2B

The Power of Expertise And Human Connection