When people began working from home, many executives feared that productivity would be lost. Instead, the reverse has proved true: for many employees, it has increased, thanks in part to the accelerated pace of digitization. As companies move to the next normal, they are looking for ways to maintain those gains through new hybrid working models enabled by digital technologies. There are decisions to be made about real-estate foot-prints and arrangements, shared service centers, organizational structures, and investments in digitization. Join the conversation with Naomi Hudson and Martin Rosendahl, Partners in McKinsey’s Operations Practice; Phil Kirschner, a Senior Expert sitting at the intersection of McKinsey's People and Organizational Performance and Real Estate Practice; and host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications.