This week Shivhon Adkins, Founder of Medical Receptionist Network discusses inconveniences faced by front desk staff. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on our website and Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!  Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings:...

This week Shivhon Adkins, Founder of Medical Receptionist Network discusses safety measures for front desk staff.

This week Shivhon Adkins, Founder of Medical Receptionist Network discusses why your front desk may not have a good flow. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!  Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings:...

This week Shivhon Adkins, Founder of Medical Receptionist Network discusses the Hiring Process and Medical Receptionist job ads. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!  Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings:...

This week Shivhon Adkins, Founder of Medical Receptionist Network discusses “Professionally Speaking” How can you communicate better with your patients? Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!  Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use...

This week Shivhon Adkins, Founder of Medical Receptionist Network discusses Work Related Stress. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast on your favorite podcast player!  Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings:...

On today's episode host Shivhon Adkins interviews Medical Receptionist and Comedian Chris Sneed. Today he shares his experiences in healthcare with us.   Chris is currently working with Kaiser Permanente and focusing on his comedy career which includes online sketches based on experiences as a receptionist. During our conversation Chris provided great information and insight on how to improve patient care and communication.  We talk customer service, providing meaningful feedback, front...

This week Shivhon Adkins, Founder of Medical Receptionist Network discusses Quality Measures and Organizational Culture.

This week Shivhon Adkins, Founder of Medical Receptionist Network discusses unintentional and accidental disclosure of private health information.  Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!  Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount...

This week Shivhon Adkins, Founder of Medical Receptionist Network discusses the importance of self-monitoring your customer service, American Rescue Plan Act, and getting patients back into the office.  Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!  Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA,...

On today’s show, we discuss some reasons why all medical offices have not transitioned into Electronic Medical Records. We also discussed some of the benefits of having an EMR system. Lastly, Shivhon will read a short excerpt from the Medical Receptionist Handbook to Success. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need...

On today’s show, we discuss how Medical Receptionists can provide consistent customer service at the front desk during times of change in the office.  We also discussed making arrangements with your office and schedule for summer and summer vacations. Lastly, Shivhon will read a short excerpt from the Medical Receptionist Handbook to Success.  Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t...

On this weeks episode we discuss the front desk, transparency, provider communication, and healthcare management topics with the wonderful Rockville, MD chapter of PAHCOM- Professional Association of Healthcare Office Management.   Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Dont forget to subscribe to the Medical Receptionist Network podcast! 

On today's show we discuss different patient types and the ways to best accommodate their needs while keeping your office environment professional, empathetic, and compassionate.   December 15, 2018 is the last day to enroll in health insurance for 2019 through Heathcare.gov.  Medical insurance changes effect medical practices and patients all over the country.   Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on...

Coley Bennett is a Certified Medical Manager, as well as a member of the National Advisory Board of PAHCOM- Professional Association of Healthcare Office Management.  Coley is currently the Executive Compliance Officer and Administrator with Lantern Therapeutic Services in Maryland. During our conversation Coley provided great insight valuable to all medical practices.  We talk compliance, audits, front desk, waiting rooms, communication and Maui!  Visit us...

On this week’s podcast I had the pleasure of interviewing my mom, Karen Adkins, LPN. She has 32 years of experience in the medical field.   It was great to hear her nursing experience and how communication with unit secretaries and team-based efforts allow for an improved work environment and better patient care.  We dedicate this show to her dear friend and former nursing colleague JoAnn Moran 1966-2016. An amazing woman, mother, and nurse.   Visit us...

On today's episode of the Medical Receptionist Network Podcast Shivhon Adkins discusses ways to encourage and increase patient satisfaction in your office.  Customer service, communication, and lengthy wait times discussed   Visit us at www.medicalreceptionistnetwork.com today.  Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Thank you for tuning in! 

Shivhon Adkins interviews Cynthia Belovin to discuss her experience as a Medical Receptionist.  With 8 years of experience under her belt Cindy had some key advice for new receptionisists and provided ways front desk staff contribute to patient satisfaction.    Visit us at www.medicalreceptionistnetwork.com today.  Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Thank you for tuning in! 

Shivhon Adkins discuss medical office conflict resolution and how changing your approach can impact the efficiency of your office and work life balance.  Focusing on a solution based approach is beneficial and she discusses ways to achieve a more professional and mature outcome.     Visit us at www.medicalreceptionistnetwork.com today.  Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Thank you for tuning in! 

Shivhon Adkins discusses customer service for front desk staff.   Being courteous and understanding Listening  Problem solving  Treat people with respect  Consider the patients privacy  Respond in a timely fashion  Follow up  Go the extra mile Visit us at www.medicalreceptionistnetwork.com today.  Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Thank you for tuning in!   

Shivhon Adkins discusses payment collection and the role of the front desk in the process of collectiong copays, deductibles, coinsurance, and past due balances.  Face to face collection request can be a challenge but with the right apprach it will always be beneficial to the practice and the patient experience.     Medical Receptionist Handbook to Success is now available at Amazon and Barnes & Noble.  Join us online!  Twitter: @ReceptionistNet  Facebook and...

Shivhon Adkins discusses the benefits of being a Medical Receptionist and how fostering a good professional network during your career can be benficial to future endevours.  She also discusses some tips on impoving front desk operations through trial and error, as well as communication and conversations skills. Medical Receptionist Handbook to Success is now available at Amazon and Barnes & Noble.  Join us online!  Twitter: @ReceptionistNet  Facebook and Instagram:...