This is it.  236 episodes and its now time to move in different directions and make an impact in different ways.  It has been illuminating.  Every person I have met and interviewed along the way has enriched my life forever.  Each episode has a lesson, an action, or both, for you to utilize, sometimes with a few tweaks to ensure your success. 

Daniel Ramsey is the founder and CEO of MyOutDesk, serving more than 5,000 clients with virtual assistants.  Leading teams of remote workers has its own challenges.  Working from home, even intermittently is growing with popularity.  Daniel shares his expertise and vision he has learned from outsourcing a workforce.  His key focus is on communication.  Remote workers and the businesses they work for need that component to survive 

Tristan White is the founder & CEO of The Physio Co, a unique healthcare business that has ranked as one of Australia’s 50 Best Places to Work for eleven consecutive years (2009-2019), along with being named one of the Best Workplaces in Asia from 2015-2018. No wonder I wanted him on my podcast.  Tristan White understands the importance of core purpose and core values. He has grown it through necessity.

My guest is Tonille Miller, Global VP of Culture and Employee Experience at Startek.  Tonille is passionate about improving the human experience at work while driving the optimal performance of people and organizations.  This combination is a focus of the Businesses that Care podcast.  

Meridith Elliott Powell is an award-winning author, keynote speaker and business strategist.  She worked her way up from an entry-level position to earn her seat at the C-Suite table. Meridith's philosophy of accountability is not micromanagement.  Instead, she helps her clients shift their paradigm to use accountability to understand if processes are working or not. 

Several years ago, I interviewed the CEO of Acceleration Partners (AP), Robert Glazer.  They have grown exponentially since then. Friday Forward, Robert’s inspirational musings, has grown from 17k to over 120k.  I wanted to take a look from the inside of this organization to see if what you hear is what is lived. So, in this episode I am talking with Dana Aigotti, who has been with the company for a year and a half.  

On this episode, Scott shares the importance of creating a safe environment.  At FranklinCovey, they believe in making a safe place for others to tell you the truth. He believes as a leader, you need to create a culture where those on our team can tell us the truth, offer us feedback, and seek guidance without fear. This is key for engagement, retention and where great ideas come from. 

Leadership, like culture is a never-ending journey. What type of information you need when you start a business is completely different from what you need when you get ready to exit.  In this episode I talk about some of the basic underlying fundamentals of effective leadership. These sometimes get lost in the detail of changing environments, but they affect everyone, in any position, at any point in time.  

Laurie Guest is an award-winning customer service expert, Certified Speaking Professional and a good friend.  This overarching conversation looks at customer service from common sense to generational differences. Laurie believes that success comes from a deep understanding that everyone comes from a different background.  The more we understand the personalities of who we work with and respect those differences, customer service is enhanced.  

Tom Walter, Chief Culture Officer of Tasty Catering based out of Chicago. Tasty has been recognized as the Best Small Workplace in the US according to Forbes Magazine, Inc. Magazine, and the #1 Best Place to Work in Illinois.  Tom is going to share with us the journey of Tasty’s millennial cultural revolt that happened over 13 years ago and the changes Tom and his leadership had to make. We might even get some information on the hedgehog concept and the Flywheel. 

Since including Bill in my book, I decided to revisit this culturally elite company and talk with one of their employees, Aaron Slaughter.  Adam is a Senior Manager in Withum’s Washington, D.C. office. He specializes in providing top-notch assurance, auditing, tax, and accounting services to multiemployer benefit plans and labor organizations across the U.S.

Are you aware that grateful people can have 10% fewer stress-related illnesses?  That translates into lower absenteeism at work. Workers who feel well, work harder and smarter too.  Individuals who find more to appreciate in their lives become better problem solvers and produce higher quality work.  That’s how gratitude shows up in the bottom line of any business.  We humans have it backwards.  You might think that success will drive your happiness, but we have discovered that it is just the...

Rhonda Spencer is the Chief People Officer at Barry Wehmiller.  She oversees two critical teams that inspire personal growth of team members, cultivates leaders within its ten divisional companies, and foster Barry-Wehmiller’s dynamic people-first culture: Organizational Empowerment and Culture & People Development.

In this episode, I talk about the importance of flexibility. Being flexible is having the ability to adapt to new, different and changing environments. Since our world is constantly in flux, the skill of flexibility is mandatory for a successful and happy life. In today’s quickly changing world, the ability to think and act differently is essential. This can be applied to every aspect of your personal and professional life. To point out the necessity of this skill, let me ask you this.

This is a candid conversation about women in the workplace, women in sports and women in the boardroom.  Rhonda shares some incredible stories that you might think come from the dark ages, but happened not that long ago.  Her experience in women’s hockey gave her more power to counteract the disturbing treatment that she experienced. Her perseverance will help generations of women in the future.  

It’s important to understand that no matter where you are on the organizational chart, at some time, even if not all the time, you ARE a leader that someone is looking to for guidance, approval and permission.  That comes with some responsibilities, for instance, how do you empower those that ARE looking to you for guidance?  The definition of empowerment means to promote the self-actualization or influence of someone. 

Gethin Nadin is the Director of Employee Wellbeing at Benefex. They believe that everyone deserves an exceptional experience at work, every day and they build workplace technology that makes this happen.  They are the producer of OneHub which is an award-winning employee benefit, reward, recognition and communications platform. We are going to be talking with Gethin about how Benefex uses its own philosophies internally to create a superb workplace culture. 

Shep Hyken is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling...

Welcome to 2020.  It is a new year and you are probably filled with personal and professional goals.  Unfortunately, some research has shown that less than 25% of you will keep your personal resolutions past 30 days and only 8% of you will keep them over time.  Of course, in business, this would spell disaster. But it is still a struggle, mainly because not enough time and thought is put into shaping business goals, planning for their execution and being open to change. 

Today I’m highlighting the importance of disengagement and how it can heighten your ability of resilience.  This episode is not about you being disengaged from the work you do.  On the contrary, the type of disengagement I’m going to talk about will actually raise your engagement in everything that you do.   It may seem contradictory, but listen through and you’ll find that downtime creates more valuable work time. Disengagement is a way of detaching from something.

Allison Pickens, COO at Gainsight, is an internationally known thought leader on driving subscription revenue growth and scaling teams. As the Chief Operating Officer, Allison is focused on generating excellence in company-wide strategy and execution, as well as new corporate development opportunities and evangelism. Allison was named one of Fortune’s Most Powerful Women and a Top Customer Service Influencer.  She studied at Yale and Stanford so we know she is wicked smart.  

Raphael Crawford Marks is the founder and CEO of Bonusly.  This program improves employee engagement and retention by providing a frictionless tool for employees to give meaningful praise and feedback.  Chobani and Survey Monkey are just a few of the companies that think this is the path to take.

You might have heard that communication is a soft skill. I always wonder how that can be. Without good communication skills, how can you collaborate with your colleagues, sell your product or service or learn new ideas? Communication is an essential skill. When someone calls it a soft skill I personally let them know that by calling it that it diminishes its significance. And that’s where we begin. You first need to see the importance of communication so you can give it the attention it...

Jonathan Keyser used to be ruthless in the cut throat business of real estate. He’s living proof that selfless service will transform a business to new successful heights. His company, Keyser is the largest commercial real estate tenant representative firm in Arizona and one of the fastest growing in the country. Jonathan’s “selfless service” model resonates with corporations and individuals seeking a competitive edge to acquiring and maintaining clients.