Dive deep into the transformative power of listening in this episode of Mission Qualfon, where Jeremy and Aimee are joined by Qualfon's Brian Hadley, SVP, Sales and Coaching. Known for his roles as a coach, leader and teacher, Brian sheds light on why listening is an essential skill in both professional and personal contexts. He shares his journey of mastering active listening, emphasizing that like any skill, it requires practice and intention. Discover how asking the right questions can...

Join us for an exciting start to season 5 of the Mission Qualfon Podcast, where we're shaking things up with a new co-host, Aimee Sibul! In this episode, Aimee, alongside host Jeremy Lunnen, introduces herself and shares her unique journey to Qualfon, from her background in hospitality/event coordinating to her current role as the Mission Officer Director of Philippines. Discover why Qualfon's culture and mission resonated with Aimee and gain insights into the distinct role of the Mission...

In the season four finale of Mission Qualfon, unravel Anand Nagere’s extraordinary leadership journey within Qualfon’s established 3M philosophy – Mentor, Manager, Messenger. From a mechanical engineer in India to a pivotal role as a Process Optimization Engineer (POET) at Qualfon, Anand shares insights into the POETs’ impact on internal processes, strategic accounts, and global business services. Beyond the corporate realm, discover Anand’s leadership triumphs at the Toastmaster club and his...

Joining Jeremy and Marisol this week are two members of our IT team, Ian Catolico and James Wagner. Ian and James discuss their experiences, personal journeys and the unique positioning of Qualfon’s IT department. They also touch upon the synergy between the IT team members and how the department effectively blends technical prowess with exceptional customer service.

This week, Jeremy and Marisol are joined by Bill McGrath, our Orlando Site Director. Bill shares his journey of starting as a trainer and quality manager to eventually relocating to open our Orlando site and becoming Site Director. He discusses the value of promoting from within and helping employees develop their full potential. He also shares success stories from personnel who benefitted from Qualfon’s mentorship programs to advance their careers.

Roberto Sanchez Mejorada, Chief Mission Officer, and Carlos Guereca, Dean of Rochat School of Business, join the podcast this week to emphasize the importance of education and the opportunities it brings. Jeremy and Marisol talk with Roberto and Carlos about their personal journeys with education and how each person’s experience is different. Roberto explains how Qualfon’s mission guides us and how being the best to make each person’s life better can be achieved through education. This is...

On the podcast this week, Jeremy and Marisol are joined by Brain Hadley, SVP, of Sales & Coaching. Brian joined Qualfon in March and has spent his time streamlining the sales process to make it more efficient, having a greater result on the company’s growth. Brian has worked his entire career in sales and was drawn to Qualfon because of the Mission, something he hasn’t seen at other corporations – aligning his philosophy which fits perfectly within the Mission.

On the podcast this week, Jeremy and Marisol talk to Scott Orchard, Partner of Learning & Development and Six Sigma Instructor, about his gift for breaking down tough subjects to their simplest form. Scott, a Six Sigma black belt, knows he is doing exactly what he was meant to do as he trains Qualfon employees to minimize variation and further continuous improvement in our business processes. Scott knew right away that Qualfon’s commitment to the Mission was genuine and he finds joy and...

In this episode, Becky Brashaw speaks with Jeremy and Marisol about the journey from temporary Call Center Agent to Contract Manager. While some might see the call center as a jumping-off point, Becky saw it as a place where she would build a career and make a difference. In her current position as a Contract Manager, Becky is described as a traffic controller; navigating contracts between multiple sources to achieve an outcome everyone is happy with. Becky speaks at length about how proud...

Dawn Corsiglia, U.S. Chief Financial Officer, joins the podcast today as we continue our focus on strong female leadership at Qualfon.  Jeremy and Marisol talk with Dawn about the valuable skills and expertise she brings to a position that accounts for every dollar that comes into the company. She talks about the Mission, its importance to the company, and how it goes much deeper than initially thought. Dawn also touches on how she loves to teach, mentor and provide growth opportunities for...

Join Jeremy and Marisol on this episode of Mission Qualfonas they continue to uncover the stories that make Qualfon a remarkable organization and explore the mission-driven experiences of its employees. This week they have Dani Williams, Manager of Compliance at Qualfon. With thirty-eight years working for the company, Dani shares her initial skepticism about the call center industry's perception and how Qualfon's mission resonated with her. She defends the significance of the work done by...

Join us in this podcast episode as we have a conversation with Heidi Priest, an experienced leader in the customer service industry. During the interview, she talks with Marisol Sanchez and Jeremy Lunnen about her approach to leadership and mentoring. Through her own experiences, Heidi shares valuable insights on how to develop your career, cultivate a cohesive team, and utilize life experiences to enrich your professional and personal life. Tune in to learn from her expertise and wisdom.

This week, we have a special guest on our show, Emahn Sanchez, who currently serves as one of our Site Directors in the Philippines. Emahn's journey from being an agent to a Site Director is an inspiring story of perseverance and hard work. During his interview with Jeremy and Marisol, Emahn discusses his experience of learning English while working his way up the career ladder. He also shares insights into his leadership style and how he believes that effective leadership can have a...

Mission Qualfon podcast returns for its fourth season! Tracy Miller, our Senior Vice President of Strategic Account Management, joins hosts Jeremy and Marisol. Tracy shares how he became absorbed by podcast episodes as he prepared to join the Qualfon team. He actively champions the objectives of Qualfon’s Plan 2040 Cuatro Ciénegas, calling our investment in the community a perfect embodiment of our Mission. 

This week, we have a special guest for our Season 3 finale. Taking a break from Qualfon while finishing his MBA, Alfonso Gonzalez Jr., son of our Chairman and Founder Alfonso Sr., catches up with Jeremy and Marisol for this Mission Qualfon episode. He shares how he worked in almost every department within Qualfon as an intern, including a time as an agent, which he described as an “eye-opening experience.” Alfonso reiterates the point of the Mission is not to live comfortably but to help as...

Our new Vice President of Operations for Bogota and Mexico, Jordane Sandoval, talks to Jeremy and Marisol on this week’s episode of the Mission Qualfon podcast. Although new to Qualfon and the Mission, Jordane is eager to learn more. She maintains our Four Agreements – Keep Commitments, Move Fast, Add Value, and Spend Wisely – are the models she uses to run operations. Jordane expects to deliver above and beyond day-to-day client expectations.

How do you put the Mission at the forefront of decision-making? Our Managing Director, Mike Lee, joins Jeremy and Marisol on this episode for an engaging discussion about our Mission and its impact on Qualfon operations. Mike emphasizes how our “make each person’s life better” mission does not stop at our agent's but extends to our customers’ well-being. He advocates a healthy work-life balance and recommends getting a mentor to serve as a guide in career advancement.

Joining Jeremy and Marisol on this Mission Qualfon      Podcast episode is Edward London, one of our Operations Supervisors in      Guyana. Edward attributes his growth and development as a supervisor to      Qualfon’s Leadership Academy. He shares how much he enjoys networking with people from the various countries where Qualfon operates. A mental health advocate, Edward advises supervisors to always be on top of their teams’      concerns, a premise of our Care@Work initiative.

Jeremy and Marisol have a one-on-one conversation to look back and review the highlights of Season 3 thus far. They talk about their respective stories, insights, and behind-the-scenes tidbits about the podcast since its initial run. The pair again ponder upon living one’s total vocation, as the Mission advocates.

This week our Chief Investment Officer, Marco Villarreal, joins Jeremy and Marisol. Marco, a civil engineer by training, shares his story, including his advancement in higher education and his background in strategic planning and analysis. He discusses how Qualfon’s structure was built with the mission in mind, ready to serve through multiple forms and channels. Marco also shares his positive outlook for what the organization can achieve through the mission.

Jeremy and Marisol are joined by our Managing Director of CES Shared Services, Jason Lancaster, for this week’s episode. Jason shares how he started as an agent, advanced his career, and his current responsibilities with Qualfon. He points out and emphasizes how Qualfon executes the concept of the mission better than any organization he’s been affiliated with. He shares a touching story about the mission of helping one of his team members, dramatically impacting and improving his life.

On this episode, Prashant Cherukuri, our Chief Information Officer, joins Jeremy and Marisol to discuss his technology path. Prashant describes his technology journey from the time he wore multiple hats for a startup to now as Qualfon CIO. He advises new employees to be serious about their jobs, focus on where they want to be, and be open to taking on additional responsibilities. He also points out are no shortcuts to success in life.

Joining Jeremy and Marisol for this episode of the Mission Qualfon podcast is Sekou Meusa, our Director of Learning and Development. Based in Guyana, Sekou recounts his Qualfon beginnings as an agent before transitioning to various roles to eventually becoming a Director. He credits his numerous mentors within the organization who helped to mold him into the Mission Leader he is today.

For the 50th episode of the podcast, Jeremy and Marisol are joined for the second time by Chief Sales & Solutions Officer, Dave Drayton. Dave dives deeper into how to build long-lasting relationships as an active part of our mission, always keeping service in mind. He further discusses the values of leadership, mentorship, and honor in providing outstanding service to people around him. Using real-life examples from his sales team, he shares the importance of belief – belief in people and...