Emily Goligoski grew up in a family of journalists. After studying the subject in college, she began exploring less traditional paths that would allow her to merge her love of journalism with her love of human factors. A few years and another degree later, Emily found herself working as a design researcher at the NYTimes. In 2015, she became the first researcher to go into the newsrooms, helping reporters better understand topics ranging from archiving to readers’ need during breaking news events. Last year she moved on to The Membership Puzzle Project, a NYU and De Correspondent collaboration exploring sustainable paths forward for public service news organizations. In the episode, we discuss Emily's work, the new methods she's experimenting with, presentation formats, and so much more.