We know insurance companies play games, but what games are they playing? What can you do about it?    In this episode, I interview Dr. Brian Capra of Genesis Chiropractic Software on all of the tactics, strategies, and games insurance companies play to try not to pay you.    We cover everything from why insurance companies do this to strategies to prevent much of this from occurring or at least having a system that notifies you and fights it for you.    We also discuss AI and software and how that technology is helping chiropractors have a fighting chance.    Even if you are not an insurance-based practice, we discuss many topics in this episode to help you with your practice operations.    Dr. Brian Capra is a 2002 Graduate of Life University in Atlanta, GA. After building a successful practice in Princeton, NJ, he discovered a fundamental flaw in traditional chiropractic software. Dr. Capra decided to look outside chiropractic to find a solution. He found that large organizations focused on customer experience, using technology in a totally unique way. These enterprise-level technologies were getting amazing results. He and his team began building the first and only enterprise-level, Patient Experience Technology.   To find out more about how Genesis Software can enhance your patient experience and improve your billing and collections, visit https://genesischiropracticsoftware.com/.