Find out how we use the Atlassian Cloud to run a 24/7 growing company, across 7 offices around the world. In this webinar recording, we talk about how to leverage powerful methodologies such as Traction, GTD, Rockefeller Habits and OKRs to ​drive clarity and alignment in your team and how to use the Atlassian Cloud to implement these methodologies. 

We at ServiceRocket have identified and embraced that being a responsive organization is essential to keep evolving. In this webinar recording, you will learn how moving to Jira Cloud made it easier for us. And to learn more about responsive organizations, go to responsive.org. 

If you've been running your Atlassian stack on Server or Data Center, you've probably heard the buzz about migrating to Cloud. But rather than just telling you about the benefits of moving to Cloud — better cost control, easier upgrades, and effortless scale – we want to show you why it's the smart move by walking you through our own experience with the upgrade. That's right, even Atlassian Solution Partners like ServiceRocket have realized the promise of Atlassian Cloud and are leading our...

I was just following the Agile Australia conference hashtag (#agileaus) on Twitter when Sandy's name came up. When I read about her conference talk is saw words like self-organizing teams. OK. I know that one. That's what scrum teams do well. But then I saw the term self-selection. Self-selection? Does than mean I can put myself on my team at work I want? Mostly, yes, according to Sandy Mamoli. And Sandy knows about self-selection. She wrote the book on it, "Creating Great Teams: How...

The majority of executives say that agility is a critical organizational capability, says Pamela Meyer, author of Agility Shift: Creating Agile and Effective Leaders, Teams, and Organizations. The irony is that most organizations aren't agile. They aren't doing it. If they are doing it, it's coming from a mindset that isn't agile. That's a hard pill to swallow. Leaders know they have to be more agile, responsive, and nimble. But there is still a belief that agility is risky. "What if we make...

Becky Flint, co-founder and CEO of Dragonboat.io, joins Nice Work to talk about how to bring strategy and execution together in the product development lifecycle using a process called Responsive Portfolio Program Management (Responsive PPM). Dragonboat has a tight integration with Jira, and if Jira represents the execution cycle, Dragonboat represents the strategic cycle. We dive deep into Responsive PPM and how it can help product teams deal with the onslaught of competing priorities that...

Fred Fowler changed the way I think about agile. And specifically how I think about scrum. He helped me realize that scrum is for projects that require you to figure it out. That's why scrum works so well for software projects because the speed and frequency at which software needs to be shipped, we are always figuring it out. Waterfall methods of work are for work that you've already figured out. You may use scrum to figure out how to build a house. When you are ready to take that house and...

Keith Mattes, senior program manager / Gainsight administrator at Pearson, joins Nice Work to talk about how reduce support case resolution connecting Jira and Salesforce. Along the way, he also broke down silos by connecting development teams with customer support teams. He did this in the face of organizational resistance. As in most organizations, there are barriers to trying new things, especially connecting systems and integrating data across them. On the journey to overcome this...

Genevieve Blanch, partner manager at Refined joins the show to talk about the importance of making sure users can find the information they need...whether on Confluence or Jira Service Desk. The thing about highly customizable software Jira and Confluence is that it can become seemingly disorganized over time. To prevent this, it is important to provide structure and organization as part of the design process. This is what Refined helps people do. Refined is a site building tool that makes...

Help desks are not the only teams that take and fulfill requests from employees in organizations. Marketing teams are asked to approve copy. Facilities teams are asked to fix broken doors. Legal teams are asked to review contracts. The difference is that help desk teams do not have a reputation of being a black hole. Everyone knows that they can fill out a form and get help. Even if it is "eventually." This is not the same for business teams. Most of the time, we need to know who in marketing...

Anthony Coppedge is a certified agile leadership coach, holds a few agile certifications, a former director of marketing, and currently an agile marketing consultant. He has also used Jira in various roles during his career and we are going to talk about Anthony about business teams using agile, jira, and the trials and tribulations teams go through as they adopt agile. If you listen all the way to the end, Anthony gives me a little coaching. Seriously. On the spot coaching. I had to go get...

Marie Kent is a consultant & solutions architect at Clearvision, an Atlassian Solutions Partner. She is also a certified agile coach, SAFe Program Consultant (SPC), and a certified scrum master. She is also certified in three Atlassian disciplines: agile development with Jira Software, Jira Service Desk and, Jira Project Administration. We met Marie at Atlassian Summit 2019. I wanted to press record at Summit but we didn't have time. So Maria joins Nice Work to talk more in-depth about...

We took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things.    In this episode, we talk to Keith Mattes, former Jira administrator, Gainsight administrator and program manager at Pearson. Keith talks about how he connects Gainsight, Salesforce, and Jira together to improve the overall customer experience.    Learn more about...

We met Kimberly Deal at Atlassian Summit 2019. Actually, we met her in the conference app a week before Summit. We planned to meet in person, but we both got so busy it never happen. So we met up with her after Summit and pressed record. We had a fun conversation. Kimberly is a 2X certified Atlassian professional and is working on her third. She is also an Atlassian User Group (AUG) Leader for Columbus, Ohio. One of the interesting things we talked about is why Kimberly liked the Training...

If you do one thing today, you must listen to this episode. It will restore your faith in our younger generations. Big time. You may recall from episode 34 that we interviewed Jeff Tillett, Senior Build and Release Engineering Manager at AppDynamics and Dallas Atlassian User Group (AUG) Leader from the floor at Atlassian Summit. After that interview, Jeff told us his daughter helped organize the Dallas AUGs, and....well....after hearing that, how could we not get his daughter, Kaitlynn...

Gillian Rourke is an avid user of both Confluence and Jira. In fact, her role at KPMG UK is in part to translate client project business requirements into Jira projects and Confluence space and then onboard and training both KPMG engagement teams and the clients they will invite into the Jira project and Confluence space for the project. Most of us think that the main us of Jira and Confluence is to bring teams together around their work, but there are many companies that invite external...

Joanna Thurmann, Atlassian Certified Professional and ServiceRocket technical trainer, joins Nice Work! to recap her Atlassian Summit 2019 experience. We talked about three things. First, we talked about gratitude at work. Shawn Achor gave a keynote talk about happiness and one of the things we can all do at work (one thing we actually have control over at work) is have and/or express gratitude. It is such a simple and powerful idea.  Here is a link to Shawn Achor giving a TED talk on this...

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Matthew Denny, UX Designer, Problem Solver, Transformation Advocate, and Bureaucracy Slayer. He also works for NAVAIR, which is part of the U.S. Navy. Matthew describes a hands-on course about DevOps that he took at Summit that seemed to us as highly valuable.    ...

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Pawel Mazur and Jacek Wizmur-Szymczak from Spartez. This is an entertaining and educational look into the Spartez culture, and afterwards you will understand how seriously they take being customer-focused.    Learn more about Spartez, Jacek, and Pawel: ...

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to: Adam Saint-Prix, Senior Manager, Technical Account Management Bhushan Nagaraj, Principal Technical Account Manager Kathryn Grier, Technical Account Manager Archana Menon, Technical Account Manager We learned about the Technical Account Manager (TAM)...

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Daniel Schillace, Training Sales Advocate and Robert Bleeker, Education Manager both from Atlassian University about getting certified, earning skills badges, and blowing up LinkedIn profiles with Jira skills.    Learn more about Atlassian University: ...

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Bob Swift of Bob Swift Atlassian Add-ons and Appfire. We talked to Bob about how he identified and figured out how to solve all those problems building on the Atlassian platform. Bob kind of gave us a hard time at the beginning of the podcast. I guess he wanted us to...

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Stefan Kleineikenscheidt CEO of K15t about document management in Confluence. Rob and Stefan talked about how ServiceRocket could use K15t’s Document Management product to help with its process documentation journey.    Learn more about Stefan:   ...

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Andreas Knecht Co-Founder of Code Barrel about automation in Jira. We also talked about Code Barrel’s 4 day work week and how well it is working. People are just as effective and that people are even more focused.    Learn more about Andreas and Code Barrel: About...