In this episode, Carmela Wilson from Go Legal Flow shares her expertise on improving intake and lead management for law firms. Carmela clarifies the difference between lead generation and intake issues, stressing the need for robust systems to manage and convert leads. She offers practical tips for effective calls to action and automated follow-ups, and highlights the benefits of a centralized system. She also discusses using virtual assistants (VAs) for intake tasks, building a holistic approach to automation, and the importance of reviews for trust. She emphasizes training teams to handle leads and nurturing cold prospects. Tune in to learn how to optimize your law firm’s intake process and leverage automation for growth.