This week I’m introduced to the concept of emotioneering by Melissa Curran, founder of Modern Mind Group. As a Learning and Performance Consultant, Melissa coaches businesses to drive results through a more emotionally intelligent mindset. We talk about how this natural human response can be challenging for some, but how embracing it has huge positive power – in the workplace and beyond. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts. In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com