In this thrilling episode, I take one of the scariest and most exhilarating plunges in my career - transitioning from "People & Digital" to "Brazen", a new leadership platform designed to empower human-centric leaders. As I share the six valuable lessons learned from my six-year journey as an entrepreneur, you will discover the challenges, bets, and brave moves that brought me to this point. Tune in to learn about my vision for Brazen - a launch pad for leaders seeking to create...

In this episode, I share with you something that blew my mind and was the beginning of an incredible journey...

This week I’m so excited to welcome Murielle Marie to the podcast. Murielle is a career coach who loves to explore the subject of work. Together, we discuss how the definition of ‘work’ is changing, and what we can all do to help feel less stuck in our careers. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter...

Is your leadership style outdated? In this episode, I explore how it might be. We’ll delve into what it means to be a modern leader and how you can guide other people mindfully without sacrificing your sense of self. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Discover Leader by DesignSign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to...

Intrigued by microdosing? This is the podcast episode for you. It’s where I interview Lorenzo Bown, the co-founder of Aydoo a company that takes people on a self-development journey using the power of psychedelics. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most...

Have you met the person you’ll be in a year’s time yet..? It might sound strange, but getting acquainted with your future self can help you nail your goals. Forget creating – and failing to tick off – your daily to-do list. After listening to this podcast episode, you’ll have the tools to get far more done (without sacrificing the mental wellbeing of your current self). Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right...

On this week’s podcast episode I chat to Olga Potaptseva, a customer experience consultant, coach, speaker and author. Olga specialises in CX implementation and shares with me her insights from a 20+ year career, as well as practical advice to help any CX professional. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX...

Welcome to the fourth season of People&Digital! It's a new year and a new vibe for the podcast. In this episode, I'll usher in 2023 by covering the current state of CX. Want to find out more? Click the play button! Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX mini-course.Sign up for the only CX newsletter that helps you to design your career in the most radically human...

On this week’s podcast I chat to Aisha Cortoos PhD, a clinical psychologist who focuses on the subjects of sleep and stress. Aisha’s knowledge is extraordinary, and she shares her fascinating insights into everything; from breaking down the science of sleep, to explaining the ideal nap length, and stressing the importance of understanding – and protecting – our biological clocks. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read...

We all know communication is key. But how can you improve yours? Joseph McGuire – an expert in clear communications – reveals all in this podcast episode. We cover a range of useful info, from the best body language practices to whether you can actually tell if someone’s lying. Check it out! Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX mini-courseSign up to my weekly...

Meet Peter Snauwaert & myself for a Live session about CX & Sales! Strategy, mindset + Q&A! Magic can be repeated so ... join us! What to expect? Take a passionate man completely into purple ! Take a passionate woman completely into pink ! Take a man born in the Flemish speaking part of Belgium, living in the Ghent area ! Take a woman born in the French speaking part of Belgium, living in Brussels area ! At first sight, they have nothing in common, but wait, let's go deeper...

This week I’m introduced to the concept of emotioneering by Melissa Curran, founder of Modern Mind Group. As a Learning and Performance Consultant, Melissa coaches businesses to drive results through a more emotionally intelligent mindset. We talk about how this natural human response can be challenging for some, but how embracing it has huge positive power – in the workplace and beyond. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized,...

It’s time to look at leadership in a different light. Coach and Remarkable Women co-founder Danielle Macleod explains the three different types of leadership we can foster. She talks us through the detrimental – yet common – warrior and victim mindsets, and how we can instead lean into a more positive and progressive queen leadership style. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for...

Selling doesn’t have to be scary. Find out how to make sales work for you – without being pushy and frightening off prospects – by listening to author and speaker Michael Humblet’s experiences. From perseverance when posting on social media to why selling is still so important in a world of abundance, this episode is a must. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX...

Can’t focus? Katie Stoddart has your back. In this episode, the coach, keynote speaker and creator of The Focus Bee podcast shares her No. 1 secret to better concentration. And it doesn’t necessarily involve ditching your phone... Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your...

Is company culture just a buzz term? Or a transformative way to boost a business’ success? If you’re on the fence about the topic, this is the podcast episode for you. Listen to Gabriel Goldberg – a former Google employee and the founder of two successful companies – chat about how to crack the company culture code. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX...

New to customer experience? Not sure where to get started? CX education expert Agnese Spona joined me on the podcast this week to answer all your questions about kickstarting your journey in an industry that’s predicted to grow up to 20% in the next five years. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter...

Imposter syndrome: the phrase on everyone’s lips. While it’s been framed as a negative, in this podcast I dig into why we can actually take positives from feeling like we’ve achieved our success fraudulently. Listen to find out how.  Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX Mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design...

Recruiter Javier Cuadra hypes up his candidates by taking them through the ‘get hired mindset’. In this episode, he explains what this is and how it can help you get the job you’ve always wanted. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX Mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human...

What happens when cybersecurity meets empathy? Listen to Andra Zaharia – a communications expert in the tech industry – explain all in this podcast episode. It's worth checking out to learn about the link between these two seemingly opposing topics, as well as how you can bring more empathy into your own working life. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here. Useful links: Sign up for the free CX...

I’ve known Stéphanie Duchemin for seven years now, ever since she gave me my first shot as a consultant. So getting her on the show to talk about the employee experience has been a long time coming! Stéphanie is head of human capital at The House of Marketing, a fast-growing agency with a team of 90 people. As the group’s been evolving, she’s helped across different entities, including recruitment and talent development planning – all in all, making sure they have the right people and that...

In this episode, I share the 3 hardest lessons I've learned as a CX professional in the digital world – and how you can avoid them. There's no need to waste time trying to be the perfect digital professional. Save yourself the heartache by listening to the key mistakes I made during a decade-plus as a CX expert. My hindsight is your path forward! If you’re short on time, I’ve also condensed all the key tips in this quick-read version right here. Useful links: Sign up for the free CX...

Mélanie Boucarut changed her life through coaching. It helped her to fix her relationship with her estranged mother, lose 22 kilos, save a bunch of money, find a loving partner and improve her mental health.  And all this took just 2.5 years.  That’s how long Mélanie has been a life coach for, but she’s also coached and mentored informally as part of her job or on the side for two decades. And it’s what she loves to do.  “Don't tell this to my clients, but I would pay for the privilege to...

Building things can be exhausting, hey? In this episode, I share the one thing that’s made life’s most tiring periods much easier to deal with.  Find out how to get unstuck and move forward in your career – especially when you don’t have the motivation – by listening to this. Useful links: Sign up for the free CX Crash CourseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radical human way.Download for free the ultimate list of...