Episode 3 provides you with lots of exercises on expressions and language forms commonly used during meetings and discussions, in particular, when expressing opinions, voicing agreement and disagreement, making suggestions, etc.

Episode 1 introduces you to different ways of introducing yourself and others, at the workplace. It also highlights ways to describe your job and your organisation so as to project a positive professional image. The topic also covers topics for making small talk in business settings.

Episode 4 talks about the techniques of making effective presentations, from the preparation and planning, right down to actually making the presentation. The impact of factors such as audience awareness, visual aids and non-verbal language on presentations is also explored.

Episode 4 talks about the techniques of making effective presentations, from the preparation and planning, right down to actually making the presentation. The impact of factors such as audience awareness, visual aids and non-verbal language on presentations is also explored.

Episode 7 provide input on memorandums, facsimiles, electronic mail and business reports. All topics follow an input-discussion-practice format wherein learners are encouraged to read the notes given, discuss them with respect to the examples provided, and then practise their language and writing skills by doing the exercises that follow.

Episode 2 deals with basic telephone skills and offers tips on how to make and receive calls, take and leave messages, handle difficult callers, etc. There are also lots of exercises and activities to help you hone your language skills related to telephoning.

Episode 5 is devoted to the art of writing business letters, with emphasis on the format, layout, language forms, etc. You will be exposed to different types of business letters, broadly categorised as "good news", "neutral" and "bad news' letters as well as resumes.

Episode 6 is devoted to the art of writing business letters, with emphasis on the format, layout, language forms, etc. You will be exposed to different types of business letters, broadly categorised as "good news", "neutral" and "bad news' letters as well as resumes.

Episode 5 is devoted to the art of writing business letters, with emphasis on the format, layout, language forms, etc. You will be exposed to different types of business letters, broadly categorised as "good news", "neutral" and "bad news' letters as well as resumes.