Episode 2 deals with developing the system for managing quality, the various quality standards and the ISO 9001:2000 international standard on Quality.

Episode 3 defines the modern meaning of auditing as a developmental rather than penalising process, what to audit, the management of audits, the criteria to be an auditor, internal and external auditors, and the preparation of audits by auditee.

Episode 7 introduces the concept of Six Sigma that has been successfully used by many organisations overseas to improve the overall organisational health in conjunction with quality. We will discuss why we should use Six Sigma, the advantages of Six Sigma, its components and the DMAIC process...