There’s no limit to what an organization can achieve with the right people. As the chief operating officer at City Year, a nonprofit, Dr. John Tupponce accomplishes the organization’s goals by cultivating an inclusive team culture. In this episode of the Process Breakdown Podcast, Dr. John Tupponce speaks with the host, Chad Franzen, about how to build and motivate your team for collective success. Listen to this audio interview Subscribe for more expert interviews like this Key Resource List  SweetProcess — Sign up for a 14-day free trial. No credit card is required. City Year LinkedIn Dr. John Tupponce Show Notes [0:26] Intro      * Chad Franzen mentions some of the past guests who have been on the show including David Allen of Getting Things Done and Michael Gerber of the E-Myth. * Chad Franzen introduces SweetProcess, a workflow tool that helps businesses to streamline their operations even in life-or-death situations.    * SweetProcess offers a 14-day free trial without a credit card.  [1:21]  Chad Franzen introduces the guest, Dr. John Tupponce.  [1:56]  Dr. John gives an overview of what City Year is all about.  * City Year is an education nonprofit that has been in existence for thirty years. * A part of the AmeriCorps network, the organization connects with 29 school districts across the country.  [3:35]  What are Dr. John’s daily responsibilities as COO of City Year? * Dr. John works with an operations team and three market presidents.* He leads the teams in supporting the 29 school districts in their work with people and finance to make an impact. * City Year is a relationship-based company, so the team maintains a healthy relationship with its stakeholders including the students and districts.  [4:40]  Dr. John talks about how he models his relationships with stakeholders at City Year. * City Year’s ability to work with students and motivate core members to work relentlessly attracted Dr. John to the organization. * Dr. John engages the people at City Year to understand their needs and seeks ways to fulfill their needs. * As a leader, you have to listen to the people you work with and understand their needs.  [6:57]  How does listening impact an organization’s leadership? * Listening helps you to make better decisions about the situation at hand.