Season 2 of the ProducTea! Adam is funny, a friend, and a dad from San Francisco, and does not get any kickback for not recommending JIRA. He’s also an incredibly accomplished brain when it comes to anything Growth and Growth Leadership. We have both a united love for actionable metrics and we talk about those that we (almost) never touch because they are not: NPS / CAC / Burndown points and MQLs. Timestamps: 0:00 Adam’s Introduction 03:45 The tire fire that JIRA is, Stockholm Syndrome as a Service 07:05 Notion is like a grandma’s attic 08:15 How would Adam & Leah define a useless metric 11:30 NPS at Patreon and Leah’s evolution of disgust 17:00 TrustScore at Patreon & CES at Smallpdf 20:52 The problems with CAC 27:50 Team efficiency, burndown charts 33:10 Measuring what your team does 36:00 Why Machine learning works the same way as good product teams 38:15 MQLs & Followers  Leah on Linkedin / Twitter / Youtube