Shownotes can be found at https://www.profitwithlaw.com/0422. Want to know how to keep your clients and employees loyal for the long haul, resulting in business growth that lasts? In this episode of Profit with Law, guest Joey Coleman, a former attorney turned customer retention expert, shares invaluable insights on client and employee retention. With his unique blend of legal and business expertise, Joey emphasizes the critical role of the first 100 days in shaping long-term client relationships. He highlights the significance of creating a positive client experience early on to ensure long-term retention and potential referrals. Joey's practical insights and evidence-based approach offer valuable guidance for law firm owners seeking to improve client retention and create exceptional customer experiences in the legal industry. If you're looking to enhance client and employee retention, Joey's expertise and actionable tips make this episode a must-listen for law firm owners striving for long-term business success. Chapters: [00:00] Introduction to Joey Coleman [08:00] Importance of First 100 Days [12:39] Addressing Buyer's Remorse [18:24] Solutions for Time Management [22:21] Delegate by Elevating Team Status [26:11] Effective Client Communication [32:11] The Power of Infographics in Client Communication [34:53] Employee Retention and Talent Development [40:10] Main Drivers of Employee Satisfaction [46:27] Incentivizing Process Improvement [54:59] Taking Action for Continuous Growth Resources mentioned: Take the Law Firm Growth Assessment and find out how you rate as a law firm owner!  Check out our Profit with Law YouTube channel! Learn more about the Profit with Law Elite Coaching Program here Connect with Joey Coleman: Website | Facebook | LinkedIn Never Lose a Customer Again by Joey Coleman Never Lose an Employee Again by Joey Coleman Joey Coleman Website Join our Facebook Community: https://www.facebook.com/groups/lawfirmgrowthsummit/ To request a show topic, recommend a guest or ask a question for the show, please send an email to [email protected]. Connect with Moshe on: Facebook - https://www.facebook.com/moshe.amsel LinkedIn - https://www.linkedin.com/in/mosheamsel/