Today it’s our pleasure to introduce you to Phyllis Quinlan. Phyllis is the founder of MFW Consultants. She trains healthcare organizations and their staff on how to create healthy work environments during COVID and beyond. She wears many hats, which include her role as a speaker at conferences and as the author of three books. Phyllis is also a legal nurse consultant. Her latest book is entitled “Bringing Shadow Behaviour Into the Light of Day: Understanding and Effectively Managing Bullying and Incivility in Healthcare” In this interview, Phyllis and I are going to discuss: “Creating and sustaining healthy work environments”.