In this podcast we hear from Elaine Inglesby-Burke CBE, Executive Nurse Director and Deputy Chief Executive at Salford Royal NHS Foundation Trust. She sets the scene for a focus on organisational learning and acting to improve. She shares with us the journey of improvement at Salford Royal hospitals and tells us about the highs and lows of that journey. Elaine’s focus on the patient and family experience of care and how that influences action at Salford is outstanding. Listen out for meaningful measures about standards of care and also about the use of safety climate survey tools. Original webinar and more information: http://j.mp/qi-elaine --- The QI Connect Podcast presents audio highlights of webinars recorded by Healthcare Improvement Scotland – part of NHS Scotland. We regularly team up with thought leaders in the fields of innovation, improvement and integration to share new ideas and presentations. You can find the original QI Connect webinars and more on the Healthcare Improvement Scotland website: http://bit.ly/qi-connect You can also keep up-to-date by following us on Twitter @HISQIConnect - or by emailing [email protected] to be added to our mailing list. Visit Healthcare Improvement Scotland online at http://www.healthcareimprovementscotland.org/