The ROI of changing language to be more inclusive. Kim, Jason, and Amy discuss the importance of using inclusive language and the impact of non-inclusive language, often dismissed as being "too sensitive.” They explore the concept of "red words," terms that can shut down communication by triggering negative reactions, and emphasize that good communication is measured by its impact on the listener. They share personal anecdotes illustrating how specific words can cause offense and stress the importance of being mindful of the language used to foster an environment of mutual respect and understanding. The episode also delves into the resistance some people have to changing their language and how acknowledging and adapting to others' sensitivities can significantly improve communication and relationships. Get all of the show notes at RadicalCandor.com/podcast. Episode Links: The Word Police: Have We Become Too Sensitive? | Radical Respect Newsletter Beyond 'Sorry': How to Apologize and Mean It 6 | 22 | Radical Candor Connect: WebsiteInstagramTikTokLinkedInFacebookXYouTubeChapters: (00:00:00) Introduction Kim, Jason and Amy introduce the episode, a discussion on the impact of non-inclusive language. (00:0:33) The Impact of 'Red Words' The concept of "red words," phrases that trigger negative reactions and shut down communication. (00:04:32) The Effect of Words How certain words can create different responses and understanding these reactions. (00:07:19) Addressing Non-Inclusive Language in Emails Non-inclusive language in emails and how it can be handled to avoid excluding team members. (00:08:59) Handling Public Criticism and Correction A story about receiving feedback on social media, and the importance of accepting corrections publicly. (00:11:18) ROI of Inclusive Language The ROI of changing language to be more inclusive. (00:14:58) Overcoming Resistance and Acknowledging Bias Why some people resist changing their language, and acknowledging and addressing biases. (00:17:46) Current Relevance of Biased Language Current issues with language in society, emphasizing the need to avoid perpetuating harmful behaviors. (00:20:47) The Impact of Words on Relationships The role of words in building respectful environments and how using the right language can enhance relationships. (00:26:19) Apologizing for Language Mistakes How to handle mistakes in...