We had to include a bonus episode for us to share with you our brand-new research into deskless workers called Remotely Interested? Listen as Jenni shares why we did it, what we did, and what the results are telling us, so you can look at how you can shift from chaos to calm with frontline or deskless workers in your organisation. If you are listening before the 3 October 2023, you can join our webinar where Jenni and Benjamin will be celebrating the launch of the findings. Click on the 2023...

In this final episode, Jenni talks to Sarah Black, global communications consultant, about the factors to consider when communicating within an international culture. Sarah talks about the challenges of working across different cultures, miscommunication when it comes to corporate values, and leadership expectations. As well as how small things can cause discontent, a lack of connection, and why people might even come across as rude when that’s completely unintended. They share tips and tools...

In this penultimate episode of season four, Jenni is joined by Louisa Clarke who is a specialist on how to manage difficult conversations. Are you a confrontation avoider? Louisa talks about moving away from the concept that having a difficult conversation involves being aggressive and bolshy. Louisa and Jenni discuss tips and tricks to help difficult conversations end up in a nicer place that cuts through the power dynamic. They talk about why having difficult conversations, setting...

There might be several items addressed in this episode with change communication consultant and leadership coach, Jo Twiselton, that will make you think, “Huh, that’s me!” Jo and Jenni talk about why every leader needs a coach to help guide them through this ever-changing world. Leaders are human too and you need to look after yourself first and foremost. Jo reveals some great tips that you can put into practice. As an executive coach, Jo is often working with the team to facilitate...

Join Jenni as she talks to communications strategist, Eva Maclaine, about managing reputation and the risks involved. In a world where technology and social media can highlight anything, whether it’s true or not, maintaining a good reputation is high on leaders’ priorities. They discuss how working with integrity and mindfulness is key when navigating your way through managing your reputation. Eva joined the collective team in 2022 as we found clients needed a little advice on reputation...

In this episode, Jenni is joined by Katie Marlow, an expert in internal communications and many other things! They touch on the importance of the internal communications role when organisations feel chaotic, have too many priorities, or poor communication. Katie offers advice on how to reduce the chaos and find your calm. Katie has been part of the collective team since the business started and has worked as retained support for clients for a number of years, helping them review and reshape...

Have you ever wondered where the responsibility for mental resilience lies in your organisation? Join John Humphreys, who has 25 years’ experience in the British Army, and Jenni as they discuss how to recognise the chaos that occurs when resilience levels are low, plus learn six great tips to build resilience in your team. Mental resilience is a topic that comes up often for communicators and organisations. John has worked with Jenni to develop and deliver workshops to communication teams and...

Everyone seems to be focusing on employee experience (EX) rather than employee engagement these days. It’s important to understand why people are job hopping and how to retain your top talent. In this episode employee experience strategist, Lucy Kemp, talks to Jenni about the employee experience and why it’s vital that you understand how important the line managers’ role is in translating your external brand into an authentic employee experience. They discuss why we need to give line managers...

In this episode, Jenni talks to Benjamin Ellis from SocialOptic, one of our collective partners. He talks through how collecting the right type of data about your organisation and employees will help you to plug-in and find the answers you need. It’s all about measuring to take action. Benjamin shares some great tips to help reduce the chaos and move towards calm through gathering and understanding the right data. Benjamin has worked with us on our research projects around line managers and...

In episode two, Jenni is joined by Advita Patel, inclusion and communications strategist, founder of Comms Rebel and part of our collective team, to talk about bringing a sense of calm around inclusion in the workplace. Advita explains the chaos that is created when organisations don’t focus on inclusion or aren’t nurturing an inclusive culture. She shares why performative inclusion is more harmful than doing nothing at all. And helps identify and find ways to create more calm in your...

In the first episode of this season, Jenni delves into why communication is the antidote to organisational chaos. This is the only episode of season four that Jenni talks on her own (in all the others this season, she speaks with experts from our talented collective team). Do you know what chaos looks like in your organisation? Jenni will help you to understand and recognise those elements of chaos and ultimately bring you calm by guiding you through five things that can help. Thank you for...

Welcome back to the Redefining Communications podcast by Jenni Field! And this season is a little different as we are making some changes to the podcast, and you’ll be hearing from experts in different areas as we explore how to help you go from chaos to calm. At Redefining Communications, we are a collective consultancy. This means that there are a team of experts in our collective who work with clients in different ways. Everyone in the collective team has specialist knowledge in a certain...

In the final episode of series three, Jenni talks about how to know if leadership is for you. She looks at how we behave and the traits we need to be aware of in ourselves if we want to embark on a leadership journey. Jenni shares the different definitions of leadership and management, the varying styles of leadership, some of the broader insights about behaviours, and they all link together. She also talks about trust and credibility too.    That brings us to the end of season three! Thank...

In this episode, Jenni talks about the differences between compassion and empathy. She asks whether we need it, if we can build and grow it, and addresses some of the myths around empathy, especially when it comes to leadership. She also discusses how trust links to leadership and how this is all connected. Jenni looks at different aspects to consider when you are trying to build and grow empathy or if you are advising leaders on how they might want to do things a little...

This is a topic that our Twitter followers wanted Jenni to delve into further. In this episode, Jenni shares a little bit about sustainability and the chaos surrounding it by exploring the eight things we need to think about when communicating about this subject internally. Jenni will also shake the dust off a blog from 2019 about purpose and discuss viewpoints in further detail.   Thank you for listening!    Keep the conversation going, ask questions and share your thinking by joining...

In recent years, we have seen an increase in the conversations about the employee experience and how this links to the culture of an organisation. What we often miss, is the component parts of that experience. We don’t take time to look at each element of the employee life cycle and how the experience feels.    In this episode, Jenni talks through the stages of the employee life cycle and how culture plays a part in improving the overall experience.   Thank you for listening!    Keep...

Do you love a post-it note? Is that enough to help you focus on the most critical things on your ever-growing “urgent” list? Prioritising can be hard at the best of times and in this episode, Jenni helps you by sharing three tools from her toolkit. She looks at the chaos that comes from a lack of prioritisation. And touches on the importance of clarity for your team to ensure you’re being realistic and fair to yourself as part of the process.   Thank you for listening!    Keep the...

In this episode, Jenni discusses the role of the internal communications function and the five-step model to get started. She will help you think about what your company might already have in place, and how this could be improved.   Thank you for listening!   Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Blog: How to master internal communication...

In this episode, Jenni shares research into how to rebuild trust. She discusses how a lack of trust leads to chaos, what factors need to be considered and some insights from reading about trust and leadership. Jenni shares her advice to help you take action and go from chaos to calm, including the six elements of rebuilding trust.   Thank you for listening!   Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and...

Welcome to episode three in which Jenni will be talking to you about leadership in a team. When we talk about leadership it’s often done talking about individuals. The one person to the many. But more and more leadership is about a team. Or it’s about a group of leaders through a hierarchy – from line manager upwards – that need to be united. Jenni shares the signs of chaos that can manifest in leadership teams to help you identify these within your own experience, and how to move from chaos...

Jenni looks at what it means to be a learning organisation. She discusses the evolutionary mindset needed by the leadership team and the things to consider if you want to make some changes both in your mindset or in your organisational culture. She also shares eight ways to grow an evolutionary mindset. Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni...

Welcome to season three of the Redefining Communications with Jenni Field podcast!   In episode one, Jenni talks about employee alignment, having spent some time researching and discussing whether employee engagement has been a distraction for organisations and leaders – and whether we should be focusing on employee alignment instead. As always, Jenni wants to get to the root of what’s causing issues so that organisations can thrive.   Jenni shares the differences between employee...

Influence and persuasion are important no matter what role you’re in. In this episode, Jenni explores some of the theories about influence and persuasion, and the potential links to chaos. She also shares five things to consider when it comes to influence, as well as the risk of cross over into manipulation.   Keep the conversation going, ask questions and share your thinking by joining the Redefining Comms community, and connecting with Jenni on LinkedIn and Twitter.   Here are links to...