In this special episode we share our extended interview with Mark Horstman, legendary co-host of the multiple award-winning 'Manager Tools' podcast, to discuss how we, as managers, can create a positive employee experience. We talk about the common misconceptions around coaching, how to give and receive feedback, good and bad interview practices, and Mark’s book, ‘The Effective Manager’. Plus: how to build trust with your direct reports. Episode notes:  Mark Horstman is the co-host of multiple-award-winning podcast ‘Manager Tools’. He is also the co-founder of the management consulting and training firm of the same name, an initiative which came about as a result of the podcast’s success. Mark has written the book, ‘The Effective Manager’.