Restaurateur Danny Meyer opened Union Square Cafe and Gramercy Tavern in New York more than 30 years ago and proved values matter. One could not only treat staff with the respect they deserve, but make customers happy. Happier, as they say, when they leave than when they arrived. Danny then launched Shake Shack in 2001, a hotdog stand in Madison Park. The rest, as they say, is history. Today, when Ruthie has a question about fair policies for the people who work with her or how to think about expanding or contracting The River Cafe, or whether it would be possible to do exchanges with their best chefs, Danny is the person she calls. See omnystudio.com/listener for privacy information.