In this episode, Ron Eddings and Jen Langdon explore the origins of MSSPs and the solutions they offer to the cybersecurity industry with insights from Ricardo Nicolini, CTO at Bulletproof. Ricardo will uncover the potential of MSSPs to alleviate headaches and reduce burnout in cybersecurity by detailing his personal experience with overcoming a ransomware attack in the City of Saint John. Impactful Moments: 00:00 - Welcome 05:15 - Introducing guest, Ricardo Nicolini 07:21 - Find & Prevent: FAST! 11:39 - Who MSSPs Support 13:48 - From our Sponsor, ContraForce 14:48 - City of Saint John & Ransomware 20:02 - Implications of Ransomware 25:16 - SOC Burnout is Real 29:21 - Improving the SOC with the Right Person 35:46 - Is Reducing Cognitive Load Possible?   Links: Connect with our guest Ricardo Nicolini : https://www.linkedin.com/in/rnicolini/ Check out ContraForce: https://www.contraforce.com/ Learn more about how Bulletproof helped the City of Saint John: https://content.bulletproofsi.com/read-cosj-case-study Check out our upcoming events: hackervalley.com/livestreams Continue the conversation by joining our Discord: https://hackervalley.com/discord Join our creative mastermind and stand out as a cybersecurity professional: https://www.patreon.com/hackervalleystudio Love Hacker Valley Studio? Pick up some swag: https://store.hackervalley.com Become a sponsor of the show to amplify your brand: https://hackervalley.com/work-with-us/