Josh Krissansen is the Managing Director at Blogger Boy. Born in 1993, he’s a Millennial himself. He also has 5 years' experience managing Millennials. Particularly as Head of Sales, responsible for an inside sales team making outbound calls. He’s got great tips on how to get the best from the Millennials you manage. Show notes: https://bravatrak.com/josh-krissansen-podcast Connect with Josh: https://www.linkedin.com/in/josh-krissansen Get your copy of Game On:...

Josh Ballantyne is the Insurance Manager at Kiwibank. With 13 years in the financial industry - working with some of New Zealand’s largest insurers and companies - he's created huge performance transformations in multiple sales campaigns he’s been responsible for. He’s got great tips on how you can do the same. Show notes: https://bravatrak.com/josh-ballantyne-podcast  Connect with Josh: https://www.linkedin.com/in/joshballantyne/ Get your free copy of Game On: https://bravatrak.com/game-

Jane Horne is a Customer Service Representative at TSB Bank. She was awarded the CCNNZ (Customer Contact Network New Zealand) National Contact Centre Agent of the Year award in 2020. Her traits and mindset are exactly the ones to look for when you’re recruiting CSRs. Show notes: https://bravatrak.com/jane-horne-podcast  Connect with Jane: https://www.linkedin.com/in/jane-horne-b400501b4/ Get your free copy of Game On: https://bravatrak.com/game-on-book

Amanda Law is a Recruiter and Principal Consultant at Cultivate Recruitment. She has more than 11 years in the recruitment industry, and has spent most of the that time recruiting for contact centres. She's got super useful tips for how to recruit your ideal contact center agents in the current environment. Show notes: https://bravatrak.com/amanda-law-podcast  Connect with Amanda: https://www.linkedin.com/in/amanda-law-b45143a4/ Get your free copy of Game On:...

Angela Wynn is the Head of Strategy at ASB Bank. She’s spent the last 20 years in the finance industry, within sales, service, and strategy roles. Most including big change management projects. Today, she shares how to increase customer service in your contact centres, while increasing sales revenue. Show notes: https://bravatrak.com/angela-wynn-podcast  Connect with Angela: https://www.linkedin.com/in/angela-wynn-51847a14/ Get your free copy of Game On: https://bravatrak.com/game-on-book

Robin Carter-Stuart is the Nominated Representative Coach at TSB Bank. He’s worked in the contact center industry since 2012, mostly as a Team Leader, a trainer and as a sales quality analyst. He’s shows how your Quality Analysts can help build a world-class coaching culture, so you lift performance. Show notes: https://bravatrak.com/robin-carter-stuart-podcast  Connect with Robin: https://www.linkedin.com/in/robincarterstuart/ Get your free copy of Game On: https://bravatrak.com/game-on-book

Sheryl North is the Consumer Programmes Lead at Spark New Zealand. She’s spent the last 25 years in the contact centre industry, and was responsible for running Spark’s highly successful Agents at Home programme for 10 years. She’s got great tips on how to manage remote teams to get the best from them. Show notes: https://www.bravatrak.com/sheryl-north-podcast  Connect with Sheryl: https://www.linkedin.com/in/sheryl-north-25a76536/ Get your free copy of Game On: https://bravatrak.com/game-on

Georgia Irvine is a Customer Service & Call Centre Recruiter at Tribe Recruitment. She has great insight into the industry trends about what employers are looking for. She’s got some great tips about how to get placed in the contact centre manager role you’re wanting. Connect with Georgia on LinkedIn here: https://www.linkedin.com/in/georgiairvinecandidatemanager/ Get your free copy of Game On here: https://bravatrak.com/game-on-book

Bridgette Dalzell is the General Manager of Customer Connection Hubs at Bank of New Zealand. She's spent the last 25 years involved in customer experience, customer service, and customer sales. And she's led teams across New Zealand, Australia, India and the Philippines. Connect with Bridgette on LinkedIn here: https://www.linkedin.com/in/bridgette-dalzell-b582b86/ Get your free copy of Game On here: https://bravatrak.com/game-on-book

Welcome to the Secrets to Contact Center Success. The podcast which connects you with the latest and greatest tips from the best and brightest minds in the industry. My focus is on interviewing experts in the call center and contact centre space, to share with you the best secrets for solving the challenges that you're facing. The full transcript's here: www.bravatrak.com/welcome-to-the-podcast