All episodes of Secrets To Contact Center Success - Chartable

Secrets To Contact Center Success

Episodes

Secrets To Contact Center Success

Published 12/20/21

How We Transformed Customer Care at Spark with Digital Adoption - with Dan Cooper

Published 12/20/21

Secrets to Customer Support Success - with John Kelly and Jessica Voss

Published 12/13/21

Discover a Supportive Performance Management Approach, Which Helps Your People Reach Their Potential - with Justin Baty

Published 12/01/21

How the Next Generation of Conversational AI Can Revolutionise your Contact Centre - with David Stone

Published 11/22/21

A Smarter Way to Improve Your Organisation’s Customer Service and Experience - with Alex Mead

Published 11/14/21

How to Increase Customer Loyalty by Reducing Customer Effort

Published 11/08/21

Tips on How to Modernise Your Reporting, To Empower Managers to Make Better Decisions - with Immanuel Joseph

Published 11/01/21

Two Critical Steps to Successful Strategy Implementation - with Michael Clark

Published 10/11/21

Digital Customer Service Conversations That Sell – What You’re Probably Missing - with Paolo Fabrizio

Published 10/04/21

How We Freed Up Team Leader Time to Do More Coaching - with Sarah Mannion

Published 09/06/21

Discover the 4 Key Pillars of a Successful Customer Experience Strategy - with Gerry Brown

Published 08/30/21

How To Recruit High Potential CSRs - with Rachna Singh

Published 08/23/21

Your Omnichannel Strategy: Common Problems and How to Solve Them - with Julien Rio

Published 08/16/21

How We Created World-Class Customer Experience at the Best Bank in the World - with Geeta Sreeraman

Published 08/02/21

How to Reinvent your Contact Centres to Deliver Outrageously Great Customer Experience - with Nigel Piper

Published 07/26/21

How Workforce Management Can Help Your Contact Centre Make Better Decisions - with Josh Walton

Published 07/19/21

Top Tips For Improving The Performance Of Your Outbound Sales Teams - with Clare Baker

Published 07/05/21

How We Transformed DBS into the Best Bank in the World - with Andrew Sidwell

Published 06/28/21

13 Tips For Dealing With Stress In Your Contact Centre - with Lance Burdett

Published 06/14/21

At Last! Be Recognised for your Performance with the CCNNZ Awards - with Katy Langridge

Published 05/12/21

The 3 Pitfalls of Your Quality Assurance Program, and How to Solve Them - with Shoby Abraham

Published 05/05/21

Discover the Mindset of an Award-Winning Team Leader - with Hector Farmer

Published 05/03/21

How Your Contact Centre Trainer Can Help You Win National Awards - with Vanessa Varela Escobar

Published 04/28/21

How to Create a Learning Culture in Your Contact Centres - with Craig McFadyen

Craig McFadyen is Director of LearningPlanet. He has over 30 years’ experience in the contact centre industry, and has been at the forefront of providing training services to the industry for more than two decades. He’s got great insight into how to create a learning culture in your contact centres. Full show notes: https://bravatrak.com/craig-mcfadyen-podcast Connect with Craig: https://www.linkedin.com/in/craigmcfadyen Get your free copy of Game On: https://bravatrak.com/game-on-book

Published 04/26/21