Episode 230: Your business is not entitled to new customers
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Description
In every community, there are a few businesses that have been around so long and have become such a part of the fabric of the town that people just take it for granted that they'll always be there. In some cases, the business is also taking it for granted...and in those cases, that business is in big trouble. Listen to this episode to learn why it's dangerous for any business, old or new, to have the mindset that it is entitled to exist.
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