Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home https://adbl.co/3shIydQ 00:01:33 What to Say, What Not to Say 00:03:34 Avoid Diminishing 00:05:00 Avoid Dismissing 00:06:14 Avoid Leading Questions 00:07:11 Avoid Advice or Personal Anecdotes 00:09:31 Acknowledge Their Courage 00:09:56 Ask Empathic Questions 00:10:48 Compliment Their Character 00:11:55 Show You Care 00:12:34 An Empathic Statement Formula 00:18:18 Nonviolent Communication/NVC 00:20:48 To use NVC, we must always remember to: 00:23:40 Feelings 00:26:19 Needs 00:29:49 Requests 00:34:15 When the Shoe Is on the Other Foot 00:38:43 Let's take a moment to summarize • In empathic communication, we should always seek to understand first and to create connection. Empathic statements can help, but avoid deflecting, diminishing, dismissing, dominating the conversation with leading questions, or giving advice or personal anecdotes. Instead, ask empathic questions, compliment something in their character, or do something practical to show you care. • The nonviolent communication model consists of four components: observations, feelings, needs, and requests. First, become aware of the objective facts of the situation and separate them out from interpretations, assumptions, and judgments about those facts. Next, share what you are feeling, remembering that feelings are connected to our needs, met or unmet. • Then, express these needs without blaming and without confusing needs with strategies used to meet those needs. Finally, finish with a request for that need to be met. Avoid requests that are vague, impossible to fulfil, framed as what you don’t want, or framed as a demand that can’t be refused. A request does not entitle us to receive what we ask for, so we should graciously accept if it isn’t granted. #DrMarshallRosenberg #Empathic #EmpathicConversation #EmpathicStatements #NonjudgmentalPerspective #NonviolentCommunication #NVC #Rosenberg #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #TrainYourEmpathy Photo by sumit-kapoor and Pexels