Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home 00:08:38 Psychologist Craig Malkin's book Rethinking Narcissism 00:10:59 The Soft Startup 00:13:19 The Empathic Communication Toolkit for Handling Conflict 00:20:47 Use techniques like the Positive no or the Soft Startup https://adbl.co/3shIydQ • To be both assertive and empathic, use techniques like the “positive no” or the “soft startup” when setting a boundary. • When managing conflicts or difficult communication, remember to use open-ended questions; focus on strengths; let the other person lead; normalize rather than pathologize; and use open, conciliatory body language to show that you are on the same side. #Communicating #Communication #Conciliatory #ConversationalTools #CraigMalkins #DifficultConversation #EmpathicAssertion #EmpathicCommunicationToolkit #EmpathicStruggle #Empathy #ExpressEmpathy #Gottman #JulieGottman #Narcissism #NonviolentCommunication #SimpleEmpathicAssertion #UncomfortableConversation #UnconsciousMessage #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching