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Steven Van Belleghem
The CX Podcast
Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology.
Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.
Listen now
Ratings & Reviews
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4.8 stars from 14 ratings
Highly recommend!
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“Steven has created an incredibly valuable resource for anyone looking to stay informed on the latest in CX, marketing, and tech! No matter the topic, you’re guaranteed to gain actionable insights from every episode. Go ahead and give it a “follow,” The CX Podcast will quickly become a favorite in...”Read full review »
mvelasco07 via Apple Podcasts ·
United States of America ·
02/07/23
Getting in formed and in spired
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“An expert in cx that explains with best cases.
I get informed and inspired and share in my company to spread these seeds of change.
Love it”
wim1! via Apple Podcasts ·
Belgium ·
08/12/22
Quite interesting!
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“I listen to this podcast every week. Steven informs me about whats going on in the digital world. Keeps me up to date! Thnx!!”
Dikkiedickmans via Apple Podcasts ·
Netherlands ·
06/06/20
Recent Episodes
In my recent deep dive into Airbnb's customer experience (CX) philosophy, I've been particularly inspired by the innovative approach of its co-founder and CEO, Brian Chesky. Here are three critical lessons from Airbnb's CX strategy that exemplify why Brian is revered as a formidable leader in...
Published 04/26/24
Welcome to CX Update #18! I am taking you to Disneyland Paris for an interesting story on the importance of mental flexibility. And do you want to know which much-heard reaction I’m allergic to? And what I think is so interesting about Victoria’s Secret CX? Listen to the podcast.
Published 01/30/24
Published 01/30/24
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See hourly chart positions and more than 30 days of history.
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