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Support Leaders Podcast
Support Leaders
The Support Leaders Podcast interviews leaders in support all over the world to understand the tools, tactics, and training they use to create the best customer support teams and the most amazing customer experiences.
We believe that great customer support starts with the people that lead support teams, and we want to empower those people with best practices from their peers across the globe.
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Recent Episodes
In Episode #6 of the Support Leaders Podcast, we interview Shawn White, Director of Customer Support for Sendgrid.
We discuss his career in customer support at great companies including IBM, Doubleclick, and Photobucket, and how he ended up at SendGrid.
In this episode, you will...
Published 01/16/19
In Episode #5 of the Support Leaders Podcast, we interview Kathryn Castle, Head of Technical Support Engineering EMEA for Optimizely.
We discuss how she started teaching English after studying at the University of Warwick before starting her career in support. We talk about all of the changes...
Published 10/21/18
In Episode #4 of the Support Leaders Podcast, we interview Lauren Cowher, Director of Customer Experience at Havenly.
We talk about her experience at Princeton, working in healthcare, going back to study anthropology at Goldsmiths College, and then her first customer support role at...
Published 07/03/18
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See hourly chart positions and more than 30 days of history.
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