The world is on a quest to become more sustainable – but what does that mean in practice? How could advances in artificial intelligence help achieve environmental goals?  Susannah Streeter welcomes Ben Taylor, EY Market Leader for Climate Change and Sustainability Services, and Mark Kroese, General Manager of the Sustainability Solutions team at Microsoft to discuss very latest generative AI approaches, methodologies, pitfalls and use cases. EY refers to the global organization, and may refer to one or more of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. The views of third parties set out in this publication are not necessarily the views of the global EY organization or its member firms. Moreover, they should be seen in the context of the time they were made.