In this episode, 12Kyle discusses the decline of customer service in the post-pandemic era. He shares personal examples of poor customer service, including incorrect orders and unhelpful phone representatives. He also explores the expectations and frustrations of tipping, as well as the impact of social media influencers on businesses. 12Kyle concludes by emphasizing the importance of treating every customer well and the power of the black dollar. Chapters 00:00 - Introduction: The Decline of Customer Service 00:28 - Customer Service in the Post-Pandemic Era 01:26 - Expectations in a Business Transaction 03:21 - The Importance of Getting Orders Correct 04:21 - The Frustration of Incorrect Orders 05:20 - The Impact of Short Staffing on Customer Service 06:15 - Different Expectations for Different Restaurants 07:31 - The Myth of 'The Customer is Always Right' 08:00 - The Importance of Understanding Your Bill 09:26 - The Dangers of Arguing with Customer Service 10:25 - The Dilemma of Tipping 12:21 - To Tip or Not to Tip for Takeout Orders 14:04 - A Disappointing Dining Experience 19:29 - The Impact of Bad Reviews on Businesses 21:07 - The Importance of Treating Every Customer Well 25:25 - Dealing with Language Barriers in Customer Service 28:50 - A Disappointing Experience with Fashion Snob 37:07 - The Disappearance of Fashion Snob 46:03 - The Power of the Black Dollar 49:22 - Conclusion AUDIO https://linktr.ee/12kyle YOUTUBE https://youtu.be/44G4FEgHYuo