Alexia Grassies is Product Owner Conversational & Social Developments at AirFrance. We talked with Alexia about how her team started with a focused, single-use-case chatbot, and grew it to a very powerful conversational experience at Airfrance. How her team faced the challenges that Covid...

In this podcast, we’ll talk to Carmen Martinez from FlixBus about her experience and research applying Conversation Analysis into the design of interactional models that support customers’ use cases.

In this podcast, we’ll talk to Vic Fatnani, Co-Founder and General Manager at AdLingo, about conversational marketing. AdLingo is part of Area 120, Google’s in-house Incubator. Vic shares with us his vision on marketing, conversation AI, and how creative people can approach it.