If you’re a regular listener of this podcast, you know intuitively that the donor experience is more important than just getting the gift.  Because a great experience leads to greater commitment, and loyalty and satisfaction…and yes, money in the long term.  But before you can improve the donor experience—and increase supporter satisfaction—you need to know how to measure it in the first place.   And we’re not talking about an annual donor survey.  Today’s guest is going to share the methodology his team developed to measure psychological need satisfaction after every single interaction a donor has with your organization.  We're talking to Kevin Schulman, the founder of DonorVoice, and DV Canvass. He’s also the managing editor of The Agitator Blog.  Him and his team are focused on using behavioural science to improve fundraising outcomes. And on today's show, we get into:  how to setup an ongoing business process to measure donor satisfactionhow to use those scores to improve the donor experiencethe effectiveness of "nudging" in fundraisingwhy the Net Promoter Score has no value for fundraising teamswhy the decision to give and the decision of how much to give are two separate—but related—decisions Connect with Kevin right here. --- ➡️ Join our FREE training on how to create compelling fundraising messages that lead donors to action and raise more money, from more people, more often—simply by changing the words you use: https://www.5minutefundraisingfix.com/register  🔔Follow the Build Good Fundraising Podcast on your favourite podcast app—and never miss a new episode: https://buildgood.com/category/podcast/  ❤️ And if you haven't yet, subscribe to our Youtube channel for more fundraising videos and actionable strategies that will help you grow your revenue and impact. ----  Interested in  working with a fundraising agency to grow your nonprofit? BuildGood helps nonprofits raise more money from individual donors. Let our team of experts create your fundraising appeals, emails and newsletters for you, and reclaim the time to do the thing only YOU can do: build genuine, human, personal relationships with your donors.  You’ll add proven expertise to your team. You’ll benefit from tested and proven strategies that will make you more money. And you’ll have peace of mind that you’re putting your best foot forward with your fundraising.  ➡️ For more information, go here: www.buildgood.com