Putting Veterans First: Exploring the VA’s Customer Experience Strategy with John Boerstler, Chief Veterans Experience Officer, U.S. Department of Veterans Affairs
Description
What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host Michael J. Keegan as he explores these questions and more with John Boerstler Chief Veterans Experience Officer at VA. Listen to the […]
What is the digital strategy for the Centers for Medicare & Medicaid Services? How does CMS use of Open Source software across the its enterprise? What does the future hold digital transformation at CMS? Join host Michael J. Keegan as he explores these questions and more with Andrea Fletcher,...
Published 05/13/24
What is the IT strategy for the International Trade Administration (ITA)? How is ITA modernizing and securing its technology infrastructure? What does the future hold for IT at the International Trade Administration? Join host Michael J Keegan as he explores these questions and more with guest...
Published 05/06/24