What is the digital strategy for the Centers for Medicare & Medicaid Services? How does CMS use of Open Source software across the its enterprise? What does the future hold digital transformation at CMS? Join host Michael J. Keegan as he explores these questions and more with Andrea Fletcher, Chief Digital Strategy Officer and Director […]

What is the IT strategy for the International Trade Administration (ITA)? How is ITA modernizing and securing its technology infrastructure? What does the future hold for IT at the International Trade Administration? Join host Michael J Keegan as he explores these questions and more with guest Gerald Caron, Chief Information Officer at ITA within the […]

What is the mission of the DoD’s Chief Digital and Artificial Intelligence Office? What is the Tradewinds Marketplace? How do Tradewinds acquisitions differ from traditional acquisitions? What does the future for the Tradewinds Marketplace at DOD? Join host Michael J Keegan as he explores these questions and more with Bonnie Evangelista, acting deputy chief digital […]

How can the U.S. federal government rebuild its digital capabilities and truly transform how government does business? What is the difference between learning while doing and learning by doing? How can government agencies become more adaptive and thrive on disruption. Join host Michael Keegan as he explores these questions and more with thought leaders interviewed […]

What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host Michael J. Keegan as he explores these questions and more with John Boerstler Chief Veterans Experience Officer at VA. Listen to the […]

How can government leaders learn, connect, adapt, and draw energy from their experiences? What role does intention play in being a successful leader? How can Life Ignition Tools help leaders be more effective? Join host Michael Keegan on This Special Edition of The Business of Government Hour – Leading Through Uncertain Times with Dr. Jeff […]

What is the technology strategy for the U.S. Department of the Air Force? How is the U.S. Air Force leveraging emerging technology to transform how it does IT? What are the U.S. Department of the Air Force’s Zero Trust and ICAM Strategies? Michael J. Keegan explores these questions and more with Jason Bonci, Chief Technology […]

How can government leaders enhance the customer experience in the agencies they lead? What insights can government leaders learn from the private sector on how to improve CX (customer experience)? What is the difference between managing tasks versus leading for results? Join host Michael Keegan as he explores these questions and more with Scott Edinger. […]

Paul Courtney is the Chief Procurement Officer (CPO) at the Department of Homeland Security (DHS). He is equipped with a deeply rooted experience in contracting, giving him unique perspectives on the policies, regulations, and standards in procurement and contracting.  Along with his acceleration in the federal contracting space, the DHS’ CPO has risen in the […]

How does technology form the connective tissue that ties the missions of the Office of Secretary of Defense (OSD) together? How is the IM&T directorate maximizing the use of technology to support OSD? What does the future hold for OSD’s IT Enterprise? Join host Michael Keegan as he explores these questions and more with Danielle […]

What are the characteristics of an entrepreneurial mindset? How can government and entrepreneurial ventures work together to address significant challenges facing us today? What does a thriving “venture meets mission” ecosystem look like and what is the future of government-venture arrangements? Join host Michael Keegan as he explores these questions and more with Arun Gupta, […]

How can we find value in the unexpected? What can we do to be more resilient? How can we leverage innovation to improve government performance? Join Michael Keegan on a Special Edition of The Business of Government Hour as he explores these questions and more celebrating the 25th anniversary of the IBM Center for The […]

What is the performance paradox? What is the difference between learning while doing and learning by doing? How can overcoming the performance paradox make government executives more effective? Join host Michael Keegan as he explores these questions and more with Eduardo Briceno, author of the new book THE PERFORMANCE PARADOX: Turning the Power of Mindset […]

Jeff Jackson has served as the Deputy Assistant Administrator for the Federal Insurance Directorate within Resilience since 2020. In this role, Jeff leads flood insurance operations for the National Flood Insurance Program (NFIP) at FEMA. The NFIP currently has approximately 4.7 million policyholders across the nation. The program collects over $3.5 billion in revenue annually. During […]

How do we balance the age-old battles between expertise and accountability in government? What is the role of experts in governance? Why have the challenges of bureaucratic capacity and control become far greater in the twenty-first century? Join host Michael Keegan as he explores these questions and more with Professor Don Kettl, author of EXPERTS […]

What is the mission of the Office of Online Services at the Internal Revenue Service (IRS)? What is the IRS doing to advance its digital services and enhance customer experience? How is the IRS leveraging AI and other emerging technologies to meet mission? Join host Michael Keegan as he explores these questions and more with […]

Why are most humans uncomfortable with uncertainty and prediction addition? Does technological progress make predicting the future easier? If we can’t predict the future, how can we prepare for it? Why are the human gifts of curiosity and creativity more powerful tools to preparing for the future than submitting to false forecasts that disguise uncertainty […]

What is the mission of the National Geospatial Intelligence Agency’s CIO-T directorate? How is NGA maximizing the use of technology to meet its mission? What are the technology priorities for NGA? Join host Michael Keegan as he explores these questions and more with Chris Johnson, Acting Chief Technology Officer at the National Geospatial Intelligence Agency. […]

How are supplies and innovation delivered effectively to the warfighters? What are the best ways to deliver products and services to federal agencies? How are federal agency’s Putting People First? Join host Michael Keegan as he explores these questions and more with a host of government leaders interviewed this year on The Business of Government […]

What is the Securities and Exchange Commission’s IT strategy? How is the SEC modernizing its technology infrastructure? What is it doing to expand its data analytics capabilities to better meet its mission? Join Michael Keegan as he explores these questions and more with David Bottom, Chief Information Officer at the Security and Exchange Commission (SEC) […]

How can U.S. federal government agencies strengthen their payment integrity efforts? What can the U.S. Department of the Treasury’s Office of Accounting Policy and Financial Transparency do to help with these efforts? How can we pivot from compliance to prevention-focused strategies that promote the use of data and analytics and collaboration across government and other […]

What is adaptive government? How can it help government agencies bounce back from continuous disruption? How can government executives embed adaptability into their agency’s operations? Join host Michael Keegan as he explores these questions and more with Nick Evans author of the IBM Center report, A Guide to Adaptive Government: Preparing for Disruption next week […]

What are the key priorities for the Office of National Coordinator for Health IT? How is it transforming the adoption and use of health IT? How is the U.S. healthcare system progressing toward value-based care to improve quality and patient outcomes? Join host Michael Keegan as he explores these questions and more with Dr. Micky […]

What role does FEMA’s mission support office play in the agency? How does it help the agency improve its performance? How does FEMA plan for the next disaster? Join host Michael Keegan as he explores these questions and more with Eric Leckey, Associate Administrator for Mission Support at FEMA. Listen to the podcast.