In 2016, a study was conducted by the PH Media Group that asked 2,234 Americans their opinions on customer service handling, and their experiences of an initial phone call with a busines
95% of the people participating said that if the first phone call to a company is not handled properly, then...
Published 06/06/24
As business owners, we're constantly wearing many hats. We're often the rainmaker in the practice, managing staff, buying the coffee, dealing with roof leaks, and ensuring the financial health of the practice.
With limited time, it's crucial to decide what tasks you should focus on and what you...
Published 05/30/24