Improve Your Patient Experience with Deaf Queen Boss, Kellina Powell
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Description
Last week, I had the pleasure of interviewing KellinaPowell, better known as the ‘Deaf Queen Boss’. If you’re not familiar, she’s gained quite the following since launching her best-selling book ‘Everyday I Am Just Deaf’ and supporting/coaching other individuals on a similar path to overcome their fears to conquer anxiety and depression. ​ What was so interesting about this interview? She shared why she’s stuck with her same audiologist for nearly two decades. She shared where she thinks the hearing care industry can “step up” to better support patients And she explained what her dream audiologist would look like and the main frustrations that her (and her coaching clients) have with most hearing care professionals It’s an interesting and open discussion, and applies a very unique lens. Enjoy, and I hope you have a wonderful Christmas/holidays. P.S – I’m planning a little down-time over the holidays, so there will be no episode released next week, but I have some MEGA stuff to share with you in January. Have a good’en!
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