Creating a "Just culture" that has Psychological Safety at its core is the life work of Martin Bromiley OBE since personal tragedy hit his family over 17 years ago. Martin is the founder and Chair, and now Trustee of the Clinical Human Factors Group (CHFG). It is the mission of CHFG to show how a better understanding of the role of human factors can have a significant impact on safety, quality and productivity in healthcare and beyond. It is his aim to to stimulate dialogue and demonstrate through concrete actions, how clinical and high risk organisations can improve their psychological safety, improve accuracy, overcome risk and remove blame culture. In this episode, Martin and Amanda are being interviewed by Tim Hepworth. The Chief Psychology Officer episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ https://www.linkedin.com/company/clinical-human-factors-group/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php Timestamps Overcoming Blame Culture ·       00:00 – Introduction to Overcoming Blame Culture ·       00:27 – Martin Bromiley ·       01:24 – I want to tell you a story… ·       04:30 – A generation gap ·       05:36 – I’m stressed, let me concentrate! ·       06:33 – Take a step back ·       07:25 – Need an expert opinion? The Human element ·       08:58 – Clinical Human Factors Group ·       10:14 – Made our mark ·       11:57 – Rising from the ashes ·       12:42 – Respect (Just) cultures ·       13:35 – Seven small errors, sow the seeds of disaster ·       15:01 – Is it negligence or inadvertent human error? ·       16:14 – Growth Mindset ·       17:02 – It comes from a good place To err is human… ·       18:16 – Jeremy Hunts blunder (got his last name right) ·       19:28 – What does the boss say? ·       20:30 – What can we do to improve Psychological Safety? ·       21:47 – Accountability ·       22:56 – Error is normal; accept it ·       24:34 – The Antithesis to Blame Culture ·       25:49 – You can’t get away with this ·       26:41 – Fight or Flight ·       27:58 – The crowd has spoken …to forgive is divine. ·       29:23 – All natural or reactionary? ·       30:42 – The impact on control ·       32:39 – Speak up ·       35:09 – Every player is critical ·       36:26 – Neuroscience!!! ·       38:00 – Guidance ·       41:37 – Summary ·       42:47 – The end.