James Benham, CEO, Co-Founder, JBKnowledge   Savvy agents know they need to make critical decisions now to thrive in the future of this fast-changing industry. James Benham, CEO, and Co-Founder of the leading insurtech, JBKnowledge, freely shares insight and surprises he’s found from over 20 years of creating and distributing insurtech that’s used every day throughout the insurance industry.   In this conversation, James reveals insights on:    Major emerging trends in insurtech, including AI, big data, cloud computing, and more Steps agents can take today to improve their clients’ experience dramatically in the future How to minimize waste and maximize profit in your agency   Serious agents who want a sneak peek into the future—and want to thrive—should make this episode a priority.    Presented by Agency Revolution, the Connected Insurance Podcast provides bi-weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.